Aakanksha Vohra
Melbourne,VIC
Summary
Senior AML/CTF and Financial Crime professional with 10+ years of experience in highly regulated banking environments. Proven expertise across Enhanced Customer Due Diligence (ECDD), financial crime risk assessment, control implementation, and operational leadership. Strong capability in leading teams, influencing senior stakeholders, and supporting assurance activities while embedding compliant, pragmatic AML/CTF frameworks.
Overview
8
8
years of professional experience
Work History
Lead – Enhanced Customer Due Diligence (ECDD)
NAB
04.2021 - Current
- Lead ECDD operations for high-risk customer segments, ensuring compliance with AML/CTF legislative obligations and internal financial crime frameworks.
- Provide functional leadership to analysts, including coaching, quality oversight, performance management, and training on AML/CTF and financial crime controls.
- Conduct ongoing financial crime risk assessments, identify control gaps, and support implementation of remediation and uplift initiatives.
- Partner with senior stakeholders across risk, compliance, and operations to manage escalations, complex cases, and regulatory-sensitive matters.
- Oversee productivity, quality metrics, and timely delivery of ECDD outcomes in line with governance and assurance expectations.
- Support internal reviews and assurance activities through documentation, evidence provision, and issue remediation.
Financial Crime Analyst / 2IC
NAB
06.2019 - 03.2021
- Managed complex ECDD escalation cases including employee accounts, transaction monitoring reviews, and account exits.
- Conducted detailed analysis of KYC, ECDD, and Suspicious Matter Reports (SMRs) to identify potential ML/TF and broader financial crime risks.
- Acted as subject matter expert (SME) for ECDD processes, supporting analysts and leaders with guidance and decision-making.
- Contributed to process improvement initiatives, including digitised ECDD forms, workflow enhancements, and Pega robotics pilots.
- Recognised as an ‘Exceptional’ performer (top 5% of analysts) in 2020 for quality, productivity, and risk-based decision making.
Customer Due Diligence Officer
NAB
06.2018 - 06.2019
- Delivered medium to high-risk KYC refresh activities through inbound and outbound customer engagement.
- Identified and escalated suspicious activity for further investigation, ensuring accuracy, completeness, and regulatory compliance.
- Maintained high-quality customer records aligned to AML/CTF and data governance standards.
Education
Master of Business Administration (Finance & HRM) -
Institute of Management Technology, Ghaziabad, India
Master of Commerce (Finance) -
Panjab University, India
Bachelor of Commerce (Honours) -
Panjab University
Skills
- AML/CTF & Financial Crime Risk Management
- ECDD & High-Risk Customers
- Financial Crime Controls & Assurance
- Risk Assessments & Regulatory Compliance
- Sanctions & Fraud Awareness
- Process Optimisation & Uplift
- Team Leadership & Capability Development
- Stakeholder Engagement
- SMRs, Escalations & Account Exits
- Systems, Automation & UAT Testing
Accomplishments
ECDD Champions Team Captain – 2022, 2024 & 2025
Exceptional Performance Rating (Top 5%) – 2020
Timeline
Lead – Enhanced Customer Due Diligence (ECDD)
NAB
04.2021 - Current
Financial Crime Analyst / 2IC
NAB
06.2019 - 03.2021
Customer Due Diligence Officer
NAB
06.2018 - 06.2019
Master of Business Administration (Finance & HRM) -
Institute of Management Technology, Ghaziabad, India
Master of Commerce (Finance) -
Panjab University, India
Bachelor of Commerce (Honours) -
Panjab University