Aakash Amy
Darwin
Summary
Dynamic professional with a proven track record at Reece Plumbing, excelling in sales performance and team leadership. Demonstrates exceptional customer service and conflict resolution skills, driving KPI achievements. Proficient in inventory control and adept at fostering strong client relationships, ensuring operational efficiency, and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
ARMOURGUARD SECURTIY
AUCKLAND
10.2023 - 04.2025
- Admitted and checked visitors into building, enforcing security measures.
- Conducted regular patrols of premises to prevent unauthorized entry.
- Responded to distress calls and alarms with urgency to mitigate risks.
- Monitored designated areas for suspicious behavior or incidents.
- Evicted trespassers and apprehended individuals violating policies.
- Performed inspections of property against fire, theft, vandalism, and terrorism threats.
- Logged visitor information for identification and tracking purposes.
- Drafted reports outlining shift occurrences for management review.
Delivery Driver
Jets Couriers
02.2022 - 10.2023
- Supported warehouse staff in order packing when necessary.
- Excelled in customer service by addressing inquiries about deliveries.
- Completed and managed essential documentation for deliveries, including manifests and PODs.
- Drove in a professional manner to preserve organization’s reputation.
- Ensured high-quality customer service in all engagements.
- Reviewed shipping documents for load specifications and hazardous materials.
- Conducted pre-trip inspection of delivery vehicle for optimal safety standards.
- Regularly updated dispatch on any encountered delays or issues during routes.
Sales & Customer Service | Management Position
Reece Plumbing
01.2019 - 01.2022
- Directed operations of retail store focused on plumbing supplies for tradespeople.
- Achieved consistent sales goal surpassing key performance indicators with team leadership.
- Cultivated strong client relationships by delivering outstanding customer service.
- Utilized PowerBI for sales data analysis, optimizing stock levels accordingly.
- Ensured operational accuracy and efficiency in managing inventory processes.
- Coordinated with team to meet project deadlines and objectives successfully.
- Streamlined workflows using diverse software tools to enhance efficiency.
- Employed effective interpersonal skills to foster customer engagement.
Warehouse Supervisor & Forklift Operator
Coca-Cola Amatil
Darwin
01.2015 - 01.2019
- Operated electric pallet jacks and forklifts to optimize product stacking and loading procedures.
- Ensured accuracy in order fulfillment by directing preparation of delivery loads.
- Conducted daily inspections of equipment while performing basic maintenance tasks.
- Maintained safety and quality standards by overseeing compliance among warehouse staff.
- Achieved promotion to Supervisor, focusing on improving pallet-building precision and organization.
- Trained new employees on job responsibilities, safety protocols, and company policies.
- Aligned staffing levels with production needs through continual monitoring.
- Facilitated logistics processes by creating shipping documents, packing lists, and invoices.
Usher, Lobby Attendant, & Ticket Taker
Event Cinemas
01.2014 - 01.2015
- Assisted patrons by collecting admission tickets, answering questions, and guiding them to their seats
- Led tours and provided information about the cinema and events
- Managed crowd control and ensured safety protocols were followed
- Assisted individuals with special needs to ensure an inclusive experience
Night Filler & Stock Assistant
Coles Supermarket
Darwin
01.2012 - 01.2014
- Ensured optimal product placement by maintaining organized and clean shelves.
- Conducted inventory checks, promptly removing expired items to uphold standards.
- Provided assistance to customers by helping locate and transport merchandise in-store.
- Restocked and organized items on shelves during off-hours for efficient operations.
Customer Service & Kitchen Assistant
Pizza Hut
01.2011 - 01.2012
- Provided front-line customer service, took orders, and handled cash register transactions
- Assisted in food preparation, including dough handling and pizza assembly
- Maintained a clean kitchen and dining area, following all hygiene and safety guidelines
Education
Completed Coursework -
Australian National University (ANU)
Canberra, AustraliaCompleted Senior Year -
Casuarina Senior College (CSC)
Darwin, AustraliaHigh School Diploma -
Darwin High School
Darwin, AustraliaHigh School Diploma -
Kormilda College
Darwin, AustraliaMillner Primary School
Darwin, NTAnlua Primary School
Darwin, NTSkills
- Situational awareness and de-escalation training
- Management and team leadership
- Efficient work practices
- Warehouse operations including forklift use
- Outstanding customer service skills
- Resolution of conflicts and problem-solving strategies
- Sales performance with KPI focus
- Inventory control and restocking processes
- Development through employee training
- Computer literacy (Power BI, Office suite)
- Reliable work ethic with strong dependability
- Communication effectiveness with interpersonal skills
- Effective time management
Certification
- Forklift License
- Full & Clean Driver’s License
- Double Vaccinated
- Current COA (NZ Security License)
Additional Information
Highly adaptable and flexible with a sense of humour that helps to create a positive work environment even during stressful situations., Excellent interpersonal skills, able to build and maintain relationships with both customers and colleagues., Willing to go above and beyond to contribute to the success of the team and the company.
References
Available upon request.
Availability
Monday to Sunday
Personal Information
Date of Birth: 11/23/92
Affiliations
- Sports (NBA)
- Strong interests in History/Archaeology
- Film Enthusiasts
References
References available upon request.
Timeline
Security Officer
ARMOURGUARD SECURTIY
10.2023 - 04.2025
Delivery Driver
Jets Couriers
02.2022 - 10.2023
Sales & Customer Service | Management Position
Reece Plumbing
01.2019 - 01.2022
Warehouse Supervisor & Forklift Operator
Coca-Cola Amatil
01.2015 - 01.2019
Usher, Lobby Attendant, & Ticket Taker
Event Cinemas
01.2014 - 01.2015
Night Filler & Stock Assistant
Coles Supermarket
01.2012 - 01.2014
Customer Service & Kitchen Assistant
Pizza Hut
01.2011 - 01.2012
Completed Coursework -
Australian National University (ANU)
Completed Senior Year -
Casuarina Senior College (CSC)
High School Diploma -
Darwin High School
High School Diploma -
Kormilda College
Millner Primary School
Anlua Primary School
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