Aakash Attri
Deer Park,VIC
Summary
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
CitiClub Hotel
04.2022 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Data Centre Security Officer
Millennium Security
04.2020 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reduced risk of security breaches by conducting regular audits and vulnerability assessments.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Loss Prevention Security Officer
Baaz Security
01.2017 - 03.2020
- Prevented shoplifting incidents through proactive engagement with customers and consistent visual presence on the sales floor.
- Streamlined incident reporting process, resulting in faster response times from management and law enforcement agencies.
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Collaborated with other loss prevention officers to share best practices, improving overall team effectiveness.
- Evaluated store layout for vulnerabilities, recommending changes that led to increased security measures.
Sales Representative
Oz Green Homes
02.2016 - 01.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting.
Education
Graduate Diploma - Management (Learning)
Danford College
Melbourne CBD05-2022
Advanced Diploma - Leadership And Management
Aveta College
Melbourne CBD03-2021
Skills
- Customer service standards
- Greeting customers
- Conflict management
- Customer relationship management
- Operations management
- Team management
Certification
- Full Victorian Driver's License
- First Aid & CPR/AED Certification
- Working at Heights
- White Card - Victoria
- Cert II in security operations.
Languages
English
Hindi
Punjabi
Urdu
Timeline
Guest Services Supervisor
CitiClub Hotel
04.2022 - Current
Data Centre Security Officer
Millennium Security
04.2020 - 03.2022
Loss Prevention Security Officer
Baaz Security
01.2017 - 03.2020
Sales Representative
Oz Green Homes
02.2016 - 01.2017
Graduate Diploma - Management (Learning)
Danford College
Advanced Diploma - Leadership And Management
Aveta College
Similar Profiles
Mathew Perri ShinglesMathew Perri Shingles
Store Person/Bottleshop at CitiClub On QueensStore Person/Bottleshop at CitiClub On Queens
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
Parmjit KaurParmjit Kaur
Care Support Worker at Supreme CareCare Support Worker at Supreme Care
KANE DUBOISKANE DUBOIS
Line Pilot- PC12 at Air Adventure AustraliaLine Pilot- PC12 at Air Adventure Australia