Summary
Work History
Education
Skills
Timeline
Generic

Faith Johnson

Mermaid

Summary

Results-driven professional with excellent interpersonal and communication skills, skilled at building strong relationships with clients, colleagues, and industry professionals. Highly adaptable, eager to embrace new challenges, and committed to continuous personal and professional growth. A team-oriented individual with a passion for learning, problem-solving, and consistently exceeding targets while providing exceptional customer service.

Work History

Front Office Coordinator and Dental Assitant

Hope Island Dental Care
01.2025 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Asset Finance Specialist

Ausloans
- Current
  • Administrative duties relating to job profile.
  • Conducted thorough financial assessments to determine clients' borrowing capacity and financial goals.
  • Prepared and submitted loan applications, ensuring accuracy and completeness of documentation.
  • Monitored the progress of loan applications, following up with relevant parties to expedite approvals and settlements.
  • Managed regular reviews of client documentation to ensure compliance with legal and financial regulations, reducing audit risks and ensuring seamless regulatory inspections.
  • Accurately entered and updated financial and client data into enterprise systems, streamlining reporting and improving data accuracy.
  • Handled data entry tasks, ensuring accurate and timely updates to financial systems, supporting monthly financial reporting and strategic planning.
  • Skilled at working independently and collaboratively in a team environment.
  • Administrative monthly reporting

Asset Finance Specialist

Finance101
  • Conducted thorough financial assessments to determine clients' borrowing capacity and financial goals.
  • Administrative duties relating to job profile
  • Administrative monthly reporting, data entry and compliance auditing.
  • Developed and maintained strong relationships with clients, lenders, and industry professionals.
  • Prepared and submitted loan applications, ensuring accuracy and completeness of documentation.
  • Monitored the progress of loan applications, following up with relevant parties to expedite approvals and settlements.
  • Processed and issued client invoices promptly, aligning with agreed-upon terms, and collaborated with accounts receivable to ensure accurate tracking of outstanding payments.
  • Coordinated executives' calendars, scheduled meetings, and prepared necessary documentation, improving time management efficiency.

Administrative Clerk

South Coast Radiology
  • Scheduled patient appointments and procedures using Karisma CRM, optimizing slots and reducing wait times.
  • Administrative duties relating to job profile
  • Obtained pre-authorizations from insurance companies to ensure timely medical services.
  • Completed patient intake forms, including case histories, insurance info, and mandated documentation.
  • Assisted with patient preparation and protocoling for procedures (MRI, scans, nuclear medicine).
  • Communicated with patients, doctors, and referrers to deliver medical results efficiently.
  • Typed and proofread patient reports, ensuring accuracy before dispatch.
  • Processed Medicare and Veterans' claims, ensuring timely claims submission.
  • Managed patient inquiries, answered phones, and provided excellent customer service.
  • Supported general nursing duties, enhancing patient comfort and assisting with exams.

Sales and Marketing Representative

QLD INTERACTIVE SALES AND MARKETING COMPANY
  • Door to door sales.
  • Administrative duties including data entry and managing customer sale reports
  • Supported sales staff by providing market trends, account analyses and new product information.
  • Provided support to marketing initiatives by producing creative content and copywriting.
  • Identified and developed key operations and influencer relationships within targeted districts.
  • Participated in skills development initiatives to promote team competence and success.
  • Implemented advertising campaigns and prepared promotional materials.
  • Collaborated with sales and marketing teams to coordinate promotional activities.
  • Coordinated with media representatives and sponsors to conduct press releases and promotions.
  • Implemented marketing strategies to generate leads and increase sales revenue.

Beauty Therapist/Receptionist

Stephanies Ocean Spa & Landmark Resort Spa
  • Conducted all beauty therapy and spa treatments.
  • Administrative duties relating to job profile.
  • Conducted personalised skin analysis.
  • Manage appointment scheduling, confirm bookings, and ensure timely arrival of clients and stylists for smooth salon operations.
  • Reception & Administrative Support: Handle phone, email, and in-person communication, manage client records, and maintain a clean, welcoming reception area.
  • Customer Service Excellence: Provide exceptional client care, addressing inquiries and resolving concerns promptly to enhance overall experience.
  • Drive product sales through tailored recommendations and special promotions, contributing to salon revenue growth.
  • Coordinate specialized treatments for special events like weddings and birthdays, ensuring clients' needs are met with personalized care.

Oscar Oscar Salons & Shique Beauty
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Increased revenue through effective customer service and inventory management.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Beautician and tanning services (including traveling to ICN competitions)

Education

Data Analysis Essentials (MCU0018), Digital Literacy Essentials (MCU0001), Digital Data Essentials (MCU00016), Data Security Essentials (MCU0017), Communication Technologies for Business Success (MCU0015), Certificate I in Skills for Vocational, Cyber Security Essentials (MCU0001), NDIS Workforce Fundamentals

TAFE Queensland

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Australian Wide First Aid
Gold Coast, QLD

Bachelor of Nursing - Mental Health First Aid, QHealth Health Safety And Wellbeing, QHealth Building Emergency Procedures

University of Sunshine Coast
Sunshine Coast, QLD

Certificate in Applying Cosmetic Spray Tan, Certificate in Apply Eyelash Extensions, Diploma of Screen And Media, Diploma of Service Excellence, Diploma of Beauty Therapy, Certificate III Make Up Application

The French Beauty Academy

Year 10 Certificate - Diploma of Deportment

Clairvaux Mackillop College

Skills

  • Sales Force/Ambition/Zink/Core Practise/HiCaps
  • Microsoft 365
  • Goal-oriented and results-driven
  • Customer Engagement and Relationship Building
  • Sound Finance Knowledge and Understanding
  • Continuous learning and professional development
  • Team collaboration and cooperation
  • Effective Customer Communication
  • Proficiency in Various Social Media Platforms
  • Phone Etiquette and Professionalism
  • Prioritization and Time Management
  • Proficient in Office Machine Operations (eg, printers, scanners)
  • Knowledge of Workflow Processes and Efficiency Improvement

Timeline

Front Office Coordinator and Dental Assitant

Hope Island Dental Care
01.2025 - Current

Asset Finance Specialist

Ausloans
- Current

Asset Finance Specialist

Finance101

Administrative Clerk

South Coast Radiology

Sales and Marketing Representative

QLD INTERACTIVE SALES AND MARKETING COMPANY

Beauty Therapist/Receptionist

Stephanies Ocean Spa & Landmark Resort Spa

Oscar Oscar Salons & Shique Beauty

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Australian Wide First Aid

Bachelor of Nursing - Mental Health First Aid, QHealth Health Safety And Wellbeing, QHealth Building Emergency Procedures

University of Sunshine Coast

Certificate in Applying Cosmetic Spray Tan, Certificate in Apply Eyelash Extensions, Diploma of Screen And Media, Diploma of Service Excellence, Diploma of Beauty Therapy, Certificate III Make Up Application

The French Beauty Academy

Year 10 Certificate - Diploma of Deportment

Clairvaux Mackillop College

Data Analysis Essentials (MCU0018), Digital Literacy Essentials (MCU0001), Digital Data Essentials (MCU00016), Data Security Essentials (MCU0017), Communication Technologies for Business Success (MCU0015), Certificate I in Skills for Vocational, Cyber Security Essentials (MCU0001), NDIS Workforce Fundamentals

TAFE Queensland

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Faith Johnson