Aakash Prasad
Belmont
Summary
I am a very motivated person who strives to nurture a bubbly personality and a positive attitude in the workplace while still maintaining a professional image and reputation. I take feedback and criticism onboard whilst being a quick learner and a hard worker in any circumstance I am put in. My top priority is always striving to be the best employee I can be, and I know I can achieve that by always giving 100% into everything I do. I have great experience in all areas of banking and customer serviced base rolls. I want to expand myself in this business. I see problems as an obstacle that simply needs to be overcome, rather than a barrier than holds me back. I am always ready to go above and beyond for all customers and employees.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
St George Bank
06.2022 - Current
- Business identification/account openings- Sol trader, PTY LTD, trust
- Personal lending- credit card and personal loans application and processing
- Home lending- home loan reviews, switching loan types, interest rate review, discharging properties, referrals and loan structure changes
- · Insurance quoting and reviewing- motor, landlord, home and content
- Increased customer retention form providing exceptional problem-solving skills and personalized solutions
- hardship and financial difficulty dealings
Customer Service Advisor
St George Bank
11.2021 - Current
- high volume teller operation such as Machine setting up to money handling
- daily customer faced to faced enquires and procedures relating to account questions to fraud
- personal account openings and banking reviews
- proactive calling and pre appointment calls and check list
- closing and opening of branch
Sales Assistant and Assistant Store Manager
CONNOR Clothing Retail
10.2018 - 09.2021
- ·Working in fast busy environments
- Creating rostering and training new team members
- Aim and deliver all personal and store targets.
- ·Opening and closing of store
- large volumes of enquires from sales, opinions/advice to complaints
- Frequence store layout changes
Education
High School Diploma -
Brisbane Bayside State College
Wynnum West, QLD11.2018
Certificate III - Sports And Fitness Administration
Brisbane Bayside State College
Wynnum West, QLD11.2018
Skills
- Exceptional communication and networking skills
- Can work in a team environment effectively, as well as independently
- The ability to work under pressure and multi-task
- The ability to follow instructions and deliver quality results
- Great experience in all areas of banking from teller, business to home lending
- problem solving and finding solutions to overcome barriers on a day to day bases
Professional References
- Michelle Harder-0437607181(St George Branch Delegate)
- Jack Lockwood-0413559885 (St George Lending Manager)
- Alex Morgan-0419021617 ( St George Senior Specialist )
- Amanda Nicholas-0408873825(St George Branch Delegate)
- Leeland Zeller-0447808742 (St George Lending manager)
Timeline
Customer Service Specialist
St George Bank
06.2022 - Current
Customer Service Advisor
St George Bank
11.2021 - Current
Sales Assistant and Assistant Store Manager
CONNOR Clothing Retail
10.2018 - 09.2021
High School Diploma -
Brisbane Bayside State College
Certificate III - Sports And Fitness Administration
Brisbane Bayside State College
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