Aakriti Gyawali
Buderim,QLD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Manali supermarket
, Nepal
06.2021 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Shree Shanti Namuna Secondary School
Kotihawa, Nepal01-2021
School Leaving Certificate -
Shree Shanti Namuna Secondary School
Kotihawa, Nepal03-2020
Bachelor of Science - Information and Communication Technology
Queensland University of Technology
Brisbane, QLDSkills
- Complaint resolution
- Scheduling
- Account updating
- Strategic sales
- Minute taking
- Problem resolution
Languages
English
Professional
Nepali
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Manali supermarket
06.2021 - 06.2024
High School Diploma -
Shree Shanti Namuna Secondary School
School Leaving Certificate -
Shree Shanti Namuna Secondary School
Bachelor of Science - Information and Communication Technology
Queensland University of Technology
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