Jeremy Teo
Melton,Australia
Summary
Customer-focused professional with over 16 years of experience in retail sales, customer service, and administrative operations across energy, healthcare, and retail sectors. Proven track record of exceeding sales targets and enhancing customer experiences through effective strategies. Expertise in driving continuous improvement initiatives that lead to operational excellence and innovation.
Overview
17
17
years of professional experience
Work History
Energy Consultant
Origin Energy
09.2023 - Current
- Providing end to end customer service across multiple channels via Kraken technology and Slack Work Groups.
- Forefront and main point of contact for all electricity, gas fuels, solar and broadband.
- Demonstrating commercial judgement to improve customer experience.
- Processing duties included; Billing/Payments, metering enquiries, moves processes, retention, hardship and collections.
- Liaising and assisting with major stakeholders and legal/third parties to provide solutions to the complex nature of complaints within timeframes.
- Extrapolating/Interpreting data to provide clarity and initiate solutions to customer enquiries.
- Working collaboratively within team structure by implementing change requests and learning through structured upskill modules.
Bookings/Business Officer
Epworth Healthcare
03.2021 - 09.2023
- Company Overview: (Richmond)
- Demonstrates behaviours in accordance with legislative and common law requirements.
- Input all data related to upcoming theatre bookings and admissions in patient management systems.
- Review health fund eligibility and/or patient funding prior to admission and ensure compliance to the Informed Financial Consent process.
- Liaise between VMO's, Patients and Clinical administration with patient flow information.
- Patient admissions and discharge processes are managed within a high degree of accuracy and efficiency.
- Answer patient, visitors & staff enquiries.
- Effectively manage communication between theatre, admissions, patient wards and other departments within the Hospital.
- (Richmond)
Sales Assistant
Uniqlo Australia
05.2019 - 12.2022
- General housekeeping of the stores cleanliness as well as maintaining stock replenishment.
- Providing efficient and professional customer service experience.
- Assisting floor manager as well as team leaders to improve and assist with store flow structure.
- Understanding weekly specials and expected targets for customer retail experience.
- Cash handling and POS operations.
Sales Assistant
Myer Ltd.
05.2014 - 06.2022
- Responsible for the customer service that all leading retailers strictly value as well as offering our loyalty program and add-ons to our customers in providing that delightful shopping experience.
- Providing open interaction with customers to ensure a friendly and inviting shopping experience.
- Promotion and sharing of knowledge for seasonal promotions in various departments.
- Cash handling/balancing cash and being familiar with POS as well as electronic funds.
- Ensuring upkeep of shop floor, and arranging all displays to be presentable and well maintained.
- Handling customer complaints as well as refunds/exchange.
- Ensuring new Myer customers are familiar with the Myer One loyalty program and signing of new customers.
- Meeting individual sales targets as well as KPI's.
- Reporting end of day sales to team leaders as well as online purchases/promotions.
- Receiving phone orders and organising interstate transfers with couriers as well as Australia Post.
Sales Assistant
Rebel Sport
02.2017 - 05.2018
- Responsibilities involve giving the proper advice for customers when it comes to looking after their sporting needs. Offering a variety of products as well to ensure customers can put their trust into the service that is provided.
- Engaging and inviting customers to explore a warm and friendly store environment to ensure a positive shopping experience.
- Offering a range of different products to cater for every customers needs.
- Understanding the products offered with adequate product knowledge and being able to demonstrate when necessary.
- Cash handling and POS operation.
- General housekeeping.
- Meeting individual sales targets as well as KPI's.
- Processing customer orders.
Sales Agent
Vodafone Hutchison Australia
04.2015 - 06.2015
- Responsible for maximising floor sales and promoting the Vodafone service towards new and existing customers, introducing best offers and current promotions, to advertise the best value for a telecommunications provider.
- Learning assertive sales skills as well as keeping up to date with learning modules on a weekly.
- Having learn to understand and provide insight with solutions with handsets as well as troubleshooting devices.
- Handling customer complaints as well as redeeming warranty/insurance claims on handsets sold.
- Handling of private and confidential information, and how to properly handle identity fraud/fraudulent applicants.
- General upkeep of shop floor, tidying as well having displays properly cleaned and maintained.
- Meeting challenging sales targets and KPI on a weekly basis.
- Explaining and interpretation of general enquiries, on phone calls and or emails.
Sales Assistant
EB Games
11.2013 - 10.2014
- Responsible for maximising sales by meeting KPI's and sales target while delivering high-level customer service and providing positive customer experience.
- Greeting and assisting customers to find products within the store.
- Supporting the store team and manager to increase sales revenue and meeting KPI's.
- Demonstrating good product knowledge to customers on new store merchandise, key promotions, and offers.
- Providing friendly and helpful service to customers.
- Handling and processing financial transactions through electronic cash register.
- Balancing cash register.
- Displaying products and carrying inventory stock management.
- Ensuring all areas of the store remain clean and tidy at all times.
2IC Service Manager
Coles Group
12.2008 - 03.2014
- Overseeing Front End area, and creating enjoyable shopping experience to a diverse range of customers by providing the highest level of customer service and satisfaction.
- Supervised, oversee, and managed Front End team members, and ensured that they complied with the company's operating policies and procedures.
- Assisted in training new staff member.
- Attended to customer queries and resolved customer complaints in a courteous and professional manner.
- Maintained thorough knowledge of store merchandise to provide helpful advice and assistance to customers.
- Performed inventory stock management and price gun items.
- Handled and processed financial transactions accurately and efficiently through electronic cash register.
- Weighed, wrapped and packed goods, and removed security tabs and price tags.
- Completed sales sheets at the end of each working day.
- Maintained cash sales records and check cash balance regularly.
- Balancing cash register.
Education
Bachelor of Applied Science - Chemistry (Analytical), Statistical Instrumentation
RMIT University of Technology
01.2012
Catholic Regional College(Years 7-12) -
Catholic Regional College
01.2008
Bachelor of Education (Secondary) / Bachelor of Science - Science (Chemistry), Education (Teaching), Mathematics
Swinburne University
Skills
- Self-motivated
- Meeting KPIs
- Communication skills
- Customer service skills
- Presentation skills
- Autonomous work
- Teamwork
- Computer skills
- Customer relationship management
- Data analysis
- Conflict resolution
Accomplishments
- Peer Support Leadership Program - 2006
- House captain - 2007 and 2008
- Day Sales Achiever Myer (Victoria) - 03/22/15
- Number 1 NPS Rebel Sport Taylors Lakes in Australia - 12/01/17
References
Paul Gurr, Patient Services Manager, Epworth Hospital Richmond, paul.gurr@epworth.org.au, 0402297407
- Sharon Bartlett, Level 5 Team Leader, Myer Melbourne, 0408147260
- Phoenix Yanson, Customer Operations Leader, Origin Energy, phoenix.yanson@gmail.com, 0415329126
- Fiona Tran, Customer Operations Leader, Origin Energy, fiona.tran@originenergy.com.au, 0449091289
Languages
English
Native/ Bilingual
Bahasa
Full Professional
Timeline
Energy Consultant
Origin Energy
09.2023 - Current
Bookings/Business Officer
Epworth Healthcare
03.2021 - 09.2023
Sales Assistant
Uniqlo Australia
05.2019 - 12.2022
Sales Assistant
Rebel Sport
02.2017 - 05.2018
Sales Agent
Vodafone Hutchison Australia
04.2015 - 06.2015
Sales Assistant
Myer Ltd.
05.2014 - 06.2022
Sales Assistant
EB Games
11.2013 - 10.2014
2IC Service Manager
Coles Group
12.2008 - 03.2014
Bachelor of Applied Science - Chemistry (Analytical), Statistical Instrumentation
RMIT University of Technology
Catholic Regional College(Years 7-12) -
Catholic Regional College
Bachelor of Education (Secondary) / Bachelor of Science - Science (Chemistry), Education (Teaching), Mathematics
Swinburne University
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