Kabita Dhungana
Kathmandu Metropolitan
Summary
With a proven track record at Blue Diamond society, I excel in mental health counseling and client advocacy, enhancing wellness through innovative interventions and crisis management. Recognized for exceeding targets and empowering clients, my approach combines professional ethics with effective stress reduction, significantly improving counseling services and client outcomes.
Overview
6
6
years of professional experience
Work History
Senior Counselor
Mirai Educational Center
02.2023 - 11.2024
- Assisted clients in identifying personal strengths, building resilience, and overcoming obstacles.
- Educated clients about available resources, both within the organization and externally, to support their journey towards wellness.
- Conducted assessments and evaluations to determine appropriate counseling interventions.
- Provided crisis management support, effectively deescalating high-stress situations.
- Evaluated program outcomes using data-driven approaches informed by client feedback, staff input, and industry best practices to ensure continuous improvement of counseling services.
Contact Center Associate
Nabil Bank Limited
11.2022 - 01.2023
- Maintained high-quality standards by adhering to company policies and procedures during all interactions.
- Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors and peers.
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Social Work Volunteer
Ni:sahaya Sewaa Sadan
02.2021 - 12.2021
- Increased community awareness of available social services by conducting informative workshops and presentations.
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Empowered clients through education on self-advocacy techniques, enabling them to navigate complex systems independently.
- Assisted individuals in crisis situations, connecting them with appropriate resources and services.
- Implemented evidence-based interventions tailored to individual client needs, enhancing overall effectiveness of treatment plans.
Health and General Volunteer
Blue Diamond Society
12.2018 - 11.2019
- Enhanced community outreach by participating in various volunteer events and initiatives.
- Facilitated training sessions for new volunteers, ensuring optimal performance levels were achieved promptly upon joining the organization.
- Assisted with fundraising efforts that significantly increased donations for the organization.
- Displayed strong interpersonal skills when interacting with diverse groups of individuals within the communities served.
Education
Masters - Political Science
Padmakanya Multiple Campus
Bagbazaar, KathmanduBachelor - Humanities And Social Science
Madan Bhandari Memorial College
Binayaknagar, New Baneshwor, Kathmandu06.2021
Intermediate Certificate - Major English
Padma Kanya Bidhyaashram Secondary School
Delhibazaar, Kathmandu06.2016
Diploma - Fashion Designing
School of Art And Fashion IEC
Bagbazaar, Kathmandu11.2015
Skills
- Stress reduction techniques
- Professional ethics
- Relapse prevention
- Client advocacy
- Mental health counseling
- Psychosocial evaluation
- Suicide prevention
- Individual counseling
- Behavioral assessment
- Referral coordination
- Intervention planning
- Counseling
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Limited Working
Tharu
Native or Bilingual
Timeline
Senior Counselor
Mirai Educational Center
02.2023 - 11.2024
Contact Center Associate
Nabil Bank Limited
11.2022 - 01.2023
Social Work Volunteer
Ni:sahaya Sewaa Sadan
02.2021 - 12.2021
Health and General Volunteer
Blue Diamond Society
12.2018 - 11.2019
Masters - Political Science
Padmakanya Multiple Campus
Bachelor - Humanities And Social Science
Madan Bhandari Memorial College
Intermediate Certificate - Major English
Padma Kanya Bidhyaashram Secondary School
Diploma - Fashion Designing
School of Art And Fashion IEC
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