Aakriti Sharma

providing advice on making a claim and the processes involved;
processing new insurance claims notifications;
collecting accurate information and documents to proceed with a claim;
where possible / appropriate obtain check the validity of the information provided by the claimant, consultants and other sources;
interpretation of the policy wording and policy schedule to determine the extent of coverage and the application of any warranties, conditions or exclusions.
The identification and collection of any policy excess/deductibles.
analysing the claim made by a policy holder or third party;
guiding policyholders on how to proceed with the claim;
arguably the claims officer does not have the same duty to a third party as they do to a premium paying customer of their employer, the insurer. Having said this they still ought to show respect, compassion and integrity to achieve a reasonable settlement and protect the brand of the insurer;
contacting people from a network of approved professionals ranging from repairers to lawyers, loss adjusters and medical adviser and arranging for them to make repair or provide reports on the extent of the damage, loss or injury;
read and understand loss adjusters, lawyers and expert opinion reports. These should not be accepted blindly but read to ensure they are complete and their conclusions are logical.
monitoring the progress of a claim;
investigating potentially fraudulent claims;
identifying reasons why full payment may not be made;
minimise claims leakage, that is the over payment of claims or consultant fees or the payment of a non-valid claim;
ensuring fair settlement of a valid claim by the insured;
negotiating a prompt and commercially sound settlement with third party claimants;
building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims and consulting professionals;
ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
involvement in loss adjusting and legal discussions relating to settlement;
seeking legal recovery of monies paid out;
managing a team of claims handlers (at managerial level);
taking responsibility for productivity and profit;
adhering to legal requirements, industry regulations and customer quality standards set by the company.

• Responsible for analyzing profile of client from
  CRMS and performing services like withdrawal
  request, switches through Compass Productions.
• Timely and accurate filing, allocation and
  archiving of client correspondence, documents
  and information.
• Participate in multi skilling, enhance skills in the
  various processes within the team and broader
  operations business as required.
• Identifying opportunities and reporting to
  Team Lead on matters related to quality
  control, service quality, productivity and
  peer checking work in line with policies
  and procedures.
• Maintenance of accounts and providing high
  quality service to internal and external
  customers.
• Interpret workflow trends and put actions in
  place/escalate recommended actions to remedy
  the likelihood of reported problems

• Establishing and maintaining client accounts
• Providing client reporting on a quarterly and ad-hoc basis
• Management of the team’s prospects and opportunities, whilst maintaining client relationship systems
• Liaising with Operations as required to facilitate workflow
• Managing CRM systems and ensuring all documentation is captured correctly
• Proactively managing risk and compliance through performing and adhering to policies, processes and procedures – escalating any events, losses or breaches incurred
• Assisting teams in preparing Records of Advice (ROA) and Statements of Advice (SOA), pitch documents, portfolio reviews and marketing material
• Supporting the advice teams to execute and deliver business-wide initiatives and opportunities to achieve desired outcomes
• Support continuous improvement in our business

• Preparing Financial Statements and Income
  Tax returns for individuals, partnerships,
  companies, trusts and SMSF.
• Preparing and lodgment of Business Activity
  Statements and Instalment Activity Statements,
  and ASIC documents.
• Client consultation and successfully
  undertaking all communications with the
  clients.
• Involvement in maintaining client and
  professional network relationships.
  Ensure compliance in a timely manner
  Emailing and solving client problems,
  maintaining client records.
• Estimating track tax returns working on
  financial data with accounting department.
  Researching & recommending tax strategies.