Aaleiyha burgess
Aberdare,New South Wales
Summary
Dedicated and versatile professional with a proven track record of excelling in both independent and collaborative work environments. Possessing a strong attitude for continuous learning, always eager to acquire new skills and knowledge. Currently serving as a manager at McDonald's, seeking a career transition that aligns with true passions and interests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Kurri Kurri
01.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Cessnock High School
Cessnock, NSWSkills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Verbal communication
- Organization and time management
- Decision-making
Certification
- HLTAID011- Provide first aid
- Certificate III in Retail
Transport
Valid NSW unrestricted licence holder with own vehicle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
McDonald's Kurri Kurri
01.2019 - Current
- HLTAID011- Provide first aid
- Certificate III in Retail
Cessnock High School
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