Aalia Bedi
Footscray
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Store Manager
Sunglass Hut
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
SUNGLASSHUT
08.2023 - 11.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Assistant
Myer Melbourne
02.2023 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
Business Development Manager
Crepdogcrew Hype & Sneaker Store
10.2021 - 05.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Business Development & Marketing Manager
Torani
07.2019 - 11.2021
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated, prepared and signed contracts with clients.
- Mentored junior team members on best practices in business development and marketing strategy, fostering an environment conducive to professional growth.
- Negotiated favorable contracts with suppliers, reducing costs and increasing profit margins for the company.
Head Merchandiser
AMIT AGGARWAL COUTURE
11.2018 - 04.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Retail Merchandiser
SUKET DHIR
02.2018 - 11.2018
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Production Manager
KARTIKEYA INDIA
01.2017 - 02.2018
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Managed internal operational standards and productivity targets.
Retail Merchandiser
DHRUV VAISH
11.2016 - 01.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Received new stock and input values into computer system.
Education
Advanced Diploma - Chef Training
Everest Institute
Melbourne, VIC06.2022
B.SC APPAREL DESIGN - Apparel Design
JD INSTITUTE OF FASHION
NEW DELHI, INDIA04.2016
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Strategic planning
- Team collaboration
- Sales and marketing
- Operations
Timeline
Store Manager
Sunglass Hut
12.2024 - Current
Sales Associate
SUNGLASSHUT
08.2023 - 11.2024
Sales Assistant
Myer Melbourne
02.2023 - Current
Business Development Manager
Crepdogcrew Hype & Sneaker Store
10.2021 - 05.2022
Business Development & Marketing Manager
Torani
07.2019 - 11.2021
Head Merchandiser
AMIT AGGARWAL COUTURE
11.2018 - 04.2019
Retail Merchandiser
SUKET DHIR
02.2018 - 11.2018
Production Manager
KARTIKEYA INDIA
01.2017 - 02.2018
Retail Merchandiser
DHRUV VAISH
11.2016 - 01.2017
Advanced Diploma - Chef Training
Everest Institute
B.SC APPAREL DESIGN - Apparel Design
JD INSTITUTE OF FASHION
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