Aalini Bali
Pimpama,QLD
Summary
Personable Office Administrator with 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. High-energy Case Manager with proven leadership, critical thinking. Experienced in managing clerical requirements and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Office Administrator
Oceania Healthcare
09.2021 - 11.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Service Administrator
Honeywell Safety And Productivity Solutions
06.2015 - 03.2019
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Maintained comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Developed user-friendly guides for commonly-requested services, streamlining client self-service options while reducing call volumes.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Conducted periodic audits of service records for accuracy and completeness, ensuring compliance with company standards.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Coordinated product shipments with correct freight company.
- Tasked with data entry, records oversight and issue resolution for team of customer service personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Case Manager
Ministry Of Social Development
06.2009 - 06.2015
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Managed volunteer programs focused on providing community services to underserved populations.
Customer Service Representative
St Johns Ambulance
04.2007 - 06.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management, and order calls.
Credit Card Customer Service Representative
Westpac New Zealand
09.2004 - 03.2007
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services.
Education
No Degree - Communication And Marketing
Manukau Institute Of Technology
Auckland, New Zealand High School Diploma -
University Of South Pacific
Suva, Fiji Islands12.2000
Skills
- Human Resources
- Report Preparation
- Document Scanning
- Database Entry
- Telephone Reception
- Staff Management
- Office Supply Management
- Payroll Administration
- Word Processing
- Mail Handling
- Billing Oversight
- Customer Engagement
- Event Coordination
- Business Administration
- Administrative Support
- Office Management
- Billing and Coding
- Time Management
- Office Administration
- Processing Expenses
- Verbal Communication
- Time Target/Human Force Expertise
- Inbound Phone Call Handling
- Attention to Detail
- Inventory Control
- Problem Solving
- Organizational Skills
- Administration and Reporting
- Good Judgment
- Goal Setting
- Onboarding and Orientation
Languages
Fiji Hindi
Native or Bilingual
English
Full Professional
Affiliations
- Reading
- Shopping
- Family Time
- Self Care
Software
Outlook
Timeline
Office Administrator
Oceania Healthcare
09.2021 - 11.2023
Service Administrator
Honeywell Safety And Productivity Solutions
06.2015 - 03.2019
Case Manager
Ministry Of Social Development
06.2009 - 06.2015
Customer Service Representative
St Johns Ambulance
04.2007 - 06.2009
Credit Card Customer Service Representative
Westpac New Zealand
09.2004 - 03.2007
No Degree - Communication And Marketing
Manukau Institute Of Technology
High School Diploma -
University Of South Pacific
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