Aaliya Rama
Prestons
Summary
Professional with exceptional time management abilities and strong communication skills, facilitating effective collaboration in diverse team environments. Demonstrates a high level of adaptability to changing work requirements, with a proven track record of prioritizing competing tasks while committing to continuous learning and skill enhancement. Extensive experience in dynamic, fast-paced settings has honed the ability to navigate complex conversations and manage challenging customer interactions with professionalism and poise. Recognized on numerous occasions by internal and external stakeholders for consistently delivering high performance and making valuable contributions to organizational success.
Overview
8
8
years of professional experience
Work History
Case Manager
QBE Insurance
08.2024 - Current
- Managed complex case files, ensuring compliance with regulatory requirements and company policies.
- Streamlined case management processes, enhancing workflow efficiency and reducing processing time.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Assistant Case Manager - TMF
QBE Insurance
04.2023 - 07.2024
- Responsible for paying direct wages to injured workers.
- Communicating with agencies regarding wage schedules and submissions via email/phone.
- Communicating with case managers, technical specialists and service managers.
- Developed and maintained accurate documentation in case management systems to track progress and outcomes.
Barista / Shift supervisor
Lifegrain - Liverpool
02.2021 - 03.2023
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Monitored cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Waitress
The Coffee Club - Macarthur Square
11.2017 - 04.2019
- Serving food and drinks to customers
- Amateur barista
- Handled customer complaints and redirecting to senior managers
Education
Bachelor of Science - Health Science
University of Western Sydney
High School Diploma -
Casula High School
01.2020
Skills
- Case management
- Time management
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Resource management
Accomplishments
- Presented the QBE brand during procurement for new clients.
- Successfully restored the confidence of a highly dissatisfied client through effective case management, resulting in a renewed and positive perception of QBE.
Languages
Hindi
Professional Working
Timeline
Case Manager
QBE Insurance
08.2024 - Current
Assistant Case Manager - TMF
QBE Insurance
04.2023 - 07.2024
Barista / Shift supervisor
Lifegrain - Liverpool
02.2021 - 03.2023
Waitress
The Coffee Club - Macarthur Square
11.2017 - 04.2019
Bachelor of Science - Health Science
University of Western Sydney
High School Diploma -
Casula High School