Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Aaliyah Leane

Fulham Gardens,SA

Summary

Highly motivated and hardworking professional with over 5 years of experience in the customer service industry. Thrives in fast-paced environments and embraces new challenges. Also brings a positive and respectful energy to the workplace, resulting in a 2023 nomination for a customer promise award. Passionate about boosting sales by creating a welcoming atmosphere for customers and is skilled at building strong relationships with customers and staff, contributing to enhanced team morale.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

KFC
09.2019 - 09.2024
  • Hiring & orientation for trainees
  • Tracking KPI's and sales through MS and proprietary KFC software
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Performance coaching
  • Ensuring food safety standards
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed approximately 10-20 calls a day
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

2IC

Smokemart
04.2023 - 08.2023
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimise runouts.
  • Generated repeat business through exceptional customer service.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Glenunga International High School
12.2021

Skills

    Efficient written and verbal communication skills

    Strong telecommunication skills

    Recruiting and interviewing

    Issue and crisis management

    Experience in reaching KPI's

    Proficient use of computers and Microsoft Suites

    Great deal of management experience in a fast food, and retail setting

    Money Handling

    Product and service knowledge

Certification

  • National Police Clearance, 2023
  • Working with Childrens Check, 07/26

References

  • Oliver Macmaster, Restaurant General Manager, KFC

0487 866 746

  • Anna Sperinini, General Manager, Smokemart Grenfell Street

0424 494 898


Timeline

2IC

Smokemart
04.2023 - 08.2023

Assistant Manager

KFC
09.2019 - 09.2024

High School Diploma -

Glenunga International High School

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Aaliyah Leane