Aaliyah Masters
Lakelands
Summary
Dynamic team leader with a proven track record at Rebound Arena, excelling in team motivation and conflict resolution. Recognized for enhancing team performance through effective work planning and prioritization. Committed to fostering an inclusive culture while achieving sales targets and delivering exceptional customer service in previous roles.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration/reception position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Rebound Arena
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Hairstylist
La Sorella Hair Lounge
01.2022 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Counted and documented opening and closing cash amounts daily.
Sales Assistant
Ally Fashion
08.2020 - 07.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
Certification
- Diploma in Beauty Therapy, June 2025
- Certificate III in Hairdressing, March 2024
- Certificate II in Salon Assistant, December 2021
- Certificate II in retail cosmetics, December 2021
- Responsible Serving of Alcohol (RSA)
- Working With Children's Check (WWCC)
- Provide First Aid Certificate - HLTAID011
- Food Handling Certificate
Timeline
Team Leader
Rebound Arena
04.2024 - Current
Hairstylist
La Sorella Hair Lounge
01.2022 - 03.2024
Sales Assistant
Ally Fashion
08.2020 - 07.2022
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