Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Nicholls

Gold Coast

Summary

I'm 22 and from England. I have a passion for creative design and have the desire to develop my potential within a work based environment. What I fear may be considered by some as a lack of experience, I make up for with determination to succeed. I am self motivated and have proven myself in providing strong support to others. I focus hard on the job in hand and I have high expectations of myself. I want to be the best that I can be and for others to see and benefit from my willingness to work hard. From the age of 16 working within the only industries that are more accessible for someone my age, I have learnt about people and working expectations. I have experienced personal growth and therefore I know what I have to offer and I know what I want to achieve.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Kings Beach Tavern
11.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Cleaner

Currimundi Hotel
11.2024 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Sales Consultant

Sofology
09.2023 - 10.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Bartender Waiter

Weatherspoons
06.2021 - 09.2023
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations
  • Maintained bar stocks, replenishing daily as necessary
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
  • Provided efficient food and drinks service for high levels of customer satisfaction

Shop Assistant

O'flynns Budgens
07.2019 - 06.2021
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers
  • Fostered positive relationships with customers to enhance loyalty
  • Created attractive product displays to enhance customer engagement and boost sales
  • Operated cash registers with accuracy and processed cash and card transactions
  • Completed comprehensive store opening and closing procedures
  • Trained new employees to deliver first-class customer care
  • Positioned in a leading role on saturdays, counting all stock and minimising reductions

Education

Diploma of Higher Education - Architecture and Interior Design

City College Norwich
Norwich, NFK
07.2021

Diploma of Higher Education - Architecture and Interior design

City College
Norwich, NFK
07.2020

GCSEs - Art and Design: Fine Art

Aylsham High School
Norwich, NFK
07.2019

GCSES - English Language

Aylsham High School
Norwich, NFK
07.2019

GCSES - English Literature

Aylsham High School
Norwich, NFK
07.2019

GCSES - Combined Science

Aylsham High School
Norwich, NFK
07.2019

GCSEs - Mathematics

Aylsham High School
Norwich, NFK
07.2019

GCSEs - Art and Design: Graphic Communication

Aylsham High School
Norwich, NFK
08.2018

GCSES - Health and Social Care

Aylsham High School
Norwich, NFK
06.2017

Skills

  • Customer service
  • Service quality
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Reliable and punctual

Certification

RSA

Timeline

Restaurant Waiter

Kings Beach Tavern
11.2024 - Current

Cleaner

Currimundi Hotel
11.2024 - Current

Sales Consultant

Sofology
09.2023 - 10.2024

Bartender Waiter

Weatherspoons
06.2021 - 09.2023

Shop Assistant

O'flynns Budgens
07.2019 - 06.2021

Diploma of Higher Education - Architecture and Interior design

City College

GCSEs - Art and Design: Fine Art

Aylsham High School

GCSES - English Language

Aylsham High School

GCSES - English Literature

Aylsham High School

GCSES - Combined Science

Aylsham High School

GCSEs - Mathematics

Aylsham High School

GCSEs - Art and Design: Graphic Communication

Aylsham High School

GCSES - Health and Social Care

Aylsham High School

Diploma of Higher Education - Architecture and Interior Design

City College Norwich

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Aaliyah Nicholls