Aaliyah Richardson
Broome,WA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at Northwest Aviation Services and Bunnings. Skilled in conflict resolution and exceptional customer service, consistently adhered to safety procedures while fostering a positive team environment. Demonstrated ability to solve problems, improving process outcomes and customer experiences. Outgoing individual with well-honed organizational, labor and teamwork skills. Proud First Nations Woman with experience and an understanding of First Nations issues.
Overview
3
3
years of professional experience
Work History
Airport Customer Service/Ramp Agent
Northwest Aviation Services
10.2023 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Cleaned airplanes on terminating flights, sanitized lavatories, and seat trays as per company specifications.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
Customer Service Officer
Bunnings
07.2021 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
- Aided with seasonal displays changes contributing to increased sales during promotional events.
- Streamlined inventory management by accurately updating stock levels and maintaining organized shelves.
- Boosted store efficiency by operating cash registers, handling transactions, and reconciling end-of-day reports.
- Performed a variety of manual handling tasks; key cutting, gas bottle exchanges, paint tinting, heavy lifting ect.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
St Mary's College
Broome, WA09.2020
Skills
- Customer Focus
- Problem-solving abilities
- Conflict Resolution
- Heavy Lifting
- Safety Procedures Compliance
- Dependable and Responsible
- Adherence to Policies
- Willing to Learn
- Critical Thinking
- Data Entry
- Customer Support
- Friendly and Professional Attitude
Timeline
Airport Customer Service/Ramp Agent
Northwest Aviation Services
10.2023 - Current
Customer Service Officer
Bunnings
07.2021 - 07.2023
High School Diploma -
St Mary's College
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