Aaliyah Saena
Alice Springs
Summary
Offering strong interpersonal skills and willingness to learn and grow within supportive environment. Brings strong understanding of customer service principles and practical experience in using office software. Ready to use and develop problem-solving and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Maintenance Support Officer
NT Government
08.2024 - Current
- Maintained accurate records of all maintenance activities to facilitate continuous improvement efforts within the department.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Manager In Training
KFC
12.2023 - 11.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Childcare Educator
GAP Community Child Care
06.2023 - 07.2023
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
Education
High School Diploma -
Birkenhead College
Auckland City10.2022
Skills
- Teamwork and collaboration
- Training and mentoring
- Communications support
- Customer service
- Office administration
- Documentation skills
Certification
- First Aid Certificate, St Johns 11/2024
- Current WWC Ochre Card
Timeline
Maintenance Support Officer
NT Government
08.2024 - Current
Manager In Training
KFC
12.2023 - 11.2024
Childcare Educator
GAP Community Child Care
06.2023 - 07.2023
High School Diploma -
Birkenhead College
- First Aid Certificate, St Johns 11/2024
- Current WWC Ochre Card
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