Aaliyah Yahia
Morayfield,QLD
Summary
Driven and enthusiastic professional, passionate about delivering exceptional customer service and fostering positive client relationships. With over a year of dedicated experience in high-volume call centre environments, I excel in both inbound and outbound settings, where my problem-solving skills shine. As a natural team plater, I thrive in collaborative environments, consistently contributing to team goals and workplace harmony. My background in diverse customer service roles has equipped me with the adaptability and resilience needed to excel in dynamic call centre operations, making me a valuable asset to any customer-focused team.
Overview
5
5
years of professional experience
Work History
Community Recovery CSA
Smart Services Queensland (SSQ)
01.2024 - 03.2024
- Temporary Assignment on the QLD Government emergency assistance grants.
- Answered incoming calls from customers and provided assistance with grant inquiries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted in training new employees on the role's processes and customer service etiquette.
Cafe/Front End Team Member
Bunnings
11.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Managed cash register operations efficiently and accurately.
- Restocked shelves with merchandise throughout the day as needed.
Customer Service Officer
New Zealand Post
06.2020 - 11.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Waitress/Bartender/Barista
Good Union
09.2019 - 03.2022
- Greeted customers in a friendly and timely manner.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Trained new employees to perform duties.
Education
Successfully completed year 12 -
Morayfield State High School
11-2017
Certificate II in Tourism -
QLD Tafe (VET in Schools Program)
11-2017
Certificate III in events management -
QLD Tafe (VET in Schools Program)
11-2017
Skills
- Strong Work Ethic
- Great Customer Service
- Call Center Operations
- Active Listening
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Multitasking
- Calm and Professional Under Pressure
- Self Motivation
- Continuous Improvement
- Professional telephone demeanor
- Adaptable to change
References
References available upon request.
Timeline
Community Recovery CSA
Smart Services Queensland (SSQ)
01.2024 - 03.2024
Cafe/Front End Team Member
Bunnings
11.2022 - 12.2023
Customer Service Officer
New Zealand Post
06.2020 - 11.2022
Waitress/Bartender/Barista
Good Union
09.2019 - 03.2022
Successfully completed year 12 -
Morayfield State High School
Certificate II in Tourism -
QLD Tafe (VET in Schools Program)
Certificate III in events management -
QLD Tafe (VET in Schools Program)
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