Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Yahia

Fortitude Valley

Summary

Administrative professional with strong organizational skills and focus on efficient office management. Known for fostering team collaboration and adapting to changing needs to achieve results. Expertise in project coordination, scheduling, and maintaining accurate records. Reliable and results-oriented with proactive approach to problem-solving and process improvement.

Overview

6
6
years of professional experience

Work History

Service Officer

Queensland Revenue Office
07.2024 - Current
  • Perform administrative tasks to enable the efficient and effective collection, administration and compliance with legislation administered by OSR
  • Manage correspondents in a timely, accurate and efficient manner to deliver fast outcomes
  • In my early A03 appointment, learned how to confidently process home exemptions in a 2 week period
  • After the above, during project work for primary production exemption, met KPI at 100% for the 2 month period including training phase
  • Ensured compliance with record keeping standards while managing timely, accurate and complete information, to enable smarter decision making
  • Participated in a one day training session for clearances, met and exceeded KPI expectations in the first 2 weeks of 'training' monitoring phase, taking on the work solo for the following 2 week period, to then achieve processing around 40-50 clearances in an hour and keeping the worklist under 100 Clearances
  • Work on a rotating shift roster for phone escalations, handling calls for every aspect of Land Tax and taking the opportunity to learn more in areas I was unskilled in
  • Working in the Culture Crew committee to organise and facilitate events and social gathering, contributing to staff morale and giving more people the opportunity to meet new people
  • Assist my coworkers in areas they are unskilled in - answering questions and explaining processes
  • Promptly process any important delegated work, such as complex Duplicates and Ministerial MOSN’s when required
  • Maintained detailed records of all client interactions, ensuring accurate client information was available for follow-up actions.

Customer Sales, Saves and Services

Telstra
04.2024 - 07.2024
  • Completing sales orders and ensuring all needs in the order for the customer are met
  • Troubleshooting internet and modems for customers, and ensuring people have intermittent service if the issue cant be resolved immediately
  • Answering enquiries customers have about products and services Telstra has to offer
  • Entering customers personal data and ensuring I adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
  • Assisting customers in moving their services from one billing system to another
  • Ensuring all complaints and issues customers had were solved in a timely and friendly manner

Community Recovery CSA

Smart Services Queensland (SSQ)
01.2024 - 03.2024
  • Temporary Assignment on the QLD Government emergency assistance grants
  • Answered incoming calls from customers and provided assistance with grant inquiries
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries
  • Assisted in training new employees on the role's processes and customer service etiquette

Cafe/Front End Team Member

Bunnings
11.2022 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Identified needs of customers promptly and efficiently
  • Received payment from customers, processed credit card transactions, and issued change or receipts
  • Managed cash register operations efficiently and accurately
  • Restocked shelves with merchandise throughout the day as needed

Customer Service Officer

New Zealand Post
06.2020 - 11.2022
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
  • Developed effective working relationships with team members across multiple departments
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
  • Provided accurate information regarding products and services while upselling additional products when appropriate
  • Resolved customer complaints in a timely manner to ensure customer satisfaction

Waitress/Bartender/Barista

Good Union
09.2019 - 03.2022
  • Greeted customers in a friendly and timely manner
  • Answered questions about menu items, ingredients, and pricing
  • Provided excellent customer service by addressing any complaints or concerns promptly
  • Served alcoholic beverages responsibly in accordance with state laws
  • Assisted other wait staff members in times of heavy customer traffic
  • Trained new employees to perform duties

Education

High School -

Morayfield State High School
11.2017

Certificate II - Tourism

QLD Tafe (VET in Schools Program)
11.2017

Certificate III - events management

QLD Tafe (VET in Schools Program)
11.2017

Skills

  • Strong Work Ethic
  • Great Customer Service
  • Administrative support
  • Active Listening
  • Inbound and Outbound Calling
  • Multitasking
  • Calm and Professional Under Pressure
  • Self Motivation

Timeline

Service Officer

Queensland Revenue Office
07.2024 - Current

Customer Sales, Saves and Services

Telstra
04.2024 - 07.2024

Community Recovery CSA

Smart Services Queensland (SSQ)
01.2024 - 03.2024

Cafe/Front End Team Member

Bunnings
11.2022 - 12.2023

Customer Service Officer

New Zealand Post
06.2020 - 11.2022

Waitress/Bartender/Barista

Good Union
09.2019 - 03.2022

Certificate II - Tourism

QLD Tafe (VET in Schools Program)

Certificate III - events management

QLD Tafe (VET in Schools Program)

High School -

Morayfield State High School

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Aaliyah Yahia