AALIYA ISMAIL JIN
Perth,WA
Summary
A dependable candidate, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills, excellent time management and passionate about achieving company goals.
Overview
7
7
years of professional experience
Work History
Clinical Supervisor
Affirmcare
Armadale, Western Australia
04.2024 - Current
- Provided direct supervision of staff, including orientation, training and development of employees.
- Conducted 1:1 and direct supervisions with each staff member to discuss performance, concerns ane training gaps.
- Investigated complaints from clients or families concerning their care or treatment.
- Ensured compliance with workplace safety regulations by providing training for all staff members.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
Residential Team Leader (Treeby)
Affirmcare
Armadale, WA
11.2023 - 04.2024
- Undertaking personal care relating to residents personal hygiene and wellbeing.
- Oversee medication administration, including training for support workers to ensure correct procedures are followed.
- Work with service coordinator on the development of individual support plans.
- Ensuring service provided adheres to NDIS quality and safeguarding framework and NDIS Code of Conduct.
- Work collaboratively with clients, staff and stakeholders in best practice, effective process governance and following restrictive process guidelines.
Mental Health and Disability Support Worker
Affirm Care
04.2021 - 10.2023
- Worked with clients from diverse backgrounds and diagnosis such as schizophrenia, OCD, bipolar personality disorder, drug addiction and PTSD.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Drove and accompanied clients to appointments, shopping and special events to ensure their safety a.
- Worked with clients from diverse backgrounds and diagnosis such as schizophrenia, OCD, bipolar personality disorder, drug addiction and PTSD.
All- Rounder/Barista
Crocs Cannington Playcentre
03.2020 - 06.2022
- Received and accurately processed customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers menu items and suggested products.
- Addressed and resolved customer concerns
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Assistant Mentor
Curtin Specialist Mentoring Programme
02.2020 - 06.2020
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Conducted orientations and home study evaluations to support student adaptation to mentorship.
- Promoted and encouraged attendance at campus events and involvement in recognized clubs and organizations.
- Modeled appropriate academic and social attitudes and behaviors.
Internship
Mathare Mental Hospital
09.2018 - 10.2018
- Worked under supervision of nurses in engaging with patients, having meals with them, initiating activities such as playing guitar, drums or learning how to knit
- Keeping records of behaviour, moods of patients and administering medications.
Office Assistant Intern
Mayfair Insurance Company Limited
07.2017 - 08.2017
- Learnt administrative skills processing insurance covers, inputting and updating records
- Responded quickly to questions and inquiries via phone and email.
- Participated in company and department meetings.
- Built professional working relationships with peers and supervisors.
Education
Bachelor of Psychology (Honours) - Psychology
Curtin University
Perth, WA03.2023
Bachelor of Science - Psychology
University of Nottingham Malaysia
Semenyih, Malaysia07.2018
International Baccalaureate Diploma Programme -
Aga Khan Academy
Nairobi, Kenya 06.2017
IGCSE O-Level -
Braeside High School
Nairobi, Kenya06.2015
Kenya Certificate of Primary Education -
Riara Primary School
Nairobi, Kenya12.2012
Skills
- Reliable & Trustworthy
- Critical Thinking
- Friendly, Positive Attitude
- Team - oriented
- Confidential Records
- Tracking Client Progress
- Customer Service
- First Aid/CPR
- Safety and Risk Assessments
Accomplishments
- 2019: TEDxPERTH 2019 - Member of the Installations team that put up booths as well as ticketing, arranging lanyards and ushering guests to their seats
- 2019: Curtin Open day - Setting up and organising stalls, ushering guests, assisting guests with queries and ensured a safe environment was maintained around campus
- 2018: Painted and refurbished classrooms with new blackboards, desks and chairs at a primary school in Malaysia 2017 – 2018: Head of events in African Society - organized fund-raising activities and events under strict budget and raised funds that were sent to Dream Children’s home in Kenya
- 2017: Mama Ngina Children’s Home in Nairobi, Kenya - Tutored and interacted with the children in the primary school, planted trees and educated them on the importance of environmental conservation
- 2016 – 2017: Raised funds through Animal Welfare club for KCPA in Nairobi, Kenya - Funds were raised through organizing dress downs and bake sales in school.
References
NICKY MONTGOMERY
Affirmcare chief operating officer
Email: Nicky@affirmcare.com.au
Phone: 0433 899 677
PETER ELLIOT
Affirm Care Senior Service Coordinator
Email: peterelliott1@hotmail.co.uk
Phone: +61 422 092654 (Perth, Western Australia)
BONNIE LEUNG
Crocs Cannington Playcentre manager
Email: cannington@crocsplaycentre.com.au
Phone: +61 421 282 688 (Perth, Western Australia)
Additional Information
- 2014: Exemplar School project of the year (Braeside High School).
- 2014: Community service award for outstanding hours in service to the community (Braeside High School).
- 2015: Silver Award Holder of the President’s Award (Braeside High School).
- 2018: Most effective team for Victor Hugo’s Les Misérables for Costume and makeup crew.
- 2018: Summited Mount Kenya's Lenana at 5199m.
- 2019: Merit Scholarship for first year at Curtin University.
- 2020: Letter of commendation for academic performance in second year, Curtin University.
Timeline
Clinical Supervisor
Affirmcare
04.2024 - Current
Residential Team Leader (Treeby)
Affirmcare
11.2023 - 04.2024
Mental Health and Disability Support Worker
Affirm Care
04.2021 - 10.2023
All- Rounder/Barista
Crocs Cannington Playcentre
03.2020 - 06.2022
Assistant Mentor
Curtin Specialist Mentoring Programme
02.2020 - 06.2020
Internship
Mathare Mental Hospital
09.2018 - 10.2018
Office Assistant Intern
Mayfair Insurance Company Limited
07.2017 - 08.2017
Bachelor of Psychology (Honours) - Psychology
Curtin University
Bachelor of Science - Psychology
University of Nottingham Malaysia
International Baccalaureate Diploma Programme -
Aga Khan Academy
IGCSE O-Level -
Braeside High School
Kenya Certificate of Primary Education -
Riara Primary School
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