AAMIR JEELANI

-Identify, deep dive, and resolve payment disputes submitted by the clients
- Resolve disputes after careful assessment in accordance with the Bank policies under Visa Guidelines

- Applying suitable reason codes after careful assessments of the disputes to ensure the Chargebacks are submitted with relevant information

- Recalling the Chargebacks from Vrol and NUW as per the customer's request to ensure the disputes are closed from all ends
- Ensure the mandatory information is collected from the clients via IB/OB Calls and Emails to raise the Chargeback
- Ensure the Chargeback outcomes are conveyed and explained to the customer for better understanding
- Meet or exceed established daily quota goals
- Collaborate directly with internal cross functioning departments to keep the Chargeback process streamlined
- Flexibility to change as per the changing requirements of the business
- Supporting ad-hoc requests as needed
- Helping the teams to engage timely to make sure the required actions are taken within the stipulated time
- Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise

- Navigating through multiple Banking systems to investigate nature and status of various payments made by the customers to Merchants

- Educating the customers on how the card payments work from authorizations to until they settle into Merchant's account

- Coordinating with onshore and offshore teams for various reasons to support the Chargeback process

- Analyzing or making assessment of the disputes to see if the dispute rights exist under Visa Guidelines and updating the customers accordingly to either raise Chargeback or directing them to external agencies for further assistance

• Greeting customers and make them feel honored by establishing a friendly environment, Communicating with customers about their needs, Recommending and locate relevant merchandise, Promoting and demonstrating a reliable reputation for our company by answering any questions about our products being sold at the store, Keeping up to date knowledge of promotions, sales and company policies about variance situations, Delivering correct product pricing, labels and placement, and arranging merchandise displays to promote sales, Recognizing security risks and know company security practices to handle and prevent thefts and other risks.
• Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.

• Funds Transfer between Accounts, Handling Visa Disputes and Other transactional issues, Issuance of Debit cards, Cancelling the Debit, Credit Cards, Opening and Closing of Accounts, Providing General advice on various financial products, Processing Term Investment, Home Loan, Personal Loan enquiries, Increasing/Decreasing IB limits after performing data integrity and identification as per the guidelines, Resolving Internet Banking and Home Banking Issues, Handling various enquiries with regards to Daily Banking and ensuring maximum customer satisfaction, Learned new skills and applied them to daily tasks, improving efficiency and productivity, Demonstrated respect, friendliness and willingness to help wherever needed, Used critical thinking to break down problems, evaluate solutions and make decisions, Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals, Followed up with customers about resolved issues, Compiled customer feedback and recommended service delivery improvements to management, Delivered excellent customer service, resulting in consistent customer satisfaction rating, Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information, Trained new personnel regarding company operations, policies and services, Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns, Effective liaison between customers and internal departments, Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Coordinated with operations staff to resolve service problems and boost client satisfaction, Introduced clients to available online resources and services to increase convenience, Maintained accurate record-keeping with proactive attention to client information updates, Called existing and prospective customers to evaluate desires and off options, Entered customer interaction details to track requests, document problems and record.

• Performed data entry to record call notes, suggestions and questions, Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services, Provided primary customer support to internal and external customers in fast-paced environment, Delivered superior client services, fostering strong rapport, retention and satisfaction, Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations, Capitalized on up selling chances to achieve in personal monthly revenue.

• Maintained relationships with clients on long term basis, Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions, Worked on behalf of the company to buy and sell financial instruments, Collaborated with clients to maintain relationships and provide customers with thorough support and guidance, Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information, Contacted prospective customers to present service options and explain details.