Aamir Shrestha

• Testing, and managing new and updated networks, servers, and workstations.
• Inspect ICT security policies and procedures to prevent and mitigate both internal and external security risks, ensuring preventive and recovery plans are well-established.
• Monitoring operational backups, performing regular maintenance on them, executing recovery protocols, and enforcing security measures for integrity.
• Inspecting, assessing, testing, and overseeing network infrastructure to ensure the best configuration for performance.
• Creating, upholding, and documenting guidelines, protocols, and Knowledge Base (KB) records, alongside detailing operational procedures and system logs for future reference.
• Manage software security measures, collaborating with security providers and external resources.
• Diagnosing: fixing, and repairing server-related software issues, including workstations and communication infrastructure, through troubleshooting and service support.
• Supplying specialized ability in addressing network issues and delivering urgent assistance when needed.

Regular site visits to SLN Belrose

• Working within the SOC room and helping user and also with the equipments
• Troubleshooting the Video conferencing and Teams calling equipments within the office.
• Device build for SLSNSW, printer repairs within the building.
• Helping the users in the office whenever required thus being familiar with the office as well as the users in the company.
• Completing the tasks advised by Matt and Chris when on site.

• Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
• Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
• Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
• Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
• Trained new technicians in company procedures and best practices, fostering a cohesive team environment.