Summary
Overview
Work History
Education
Skills
References
Timeline
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Aamir Shrestha

Aamir Shrestha

LIDCOMBE,New South Wales

Summary

MSP Systems Engineer with 2+ years experience and expertise in managing diverse IT infrastructures. Proficient in ensuring optimal system performance, resolving technical issues, and implementing effective solutions. Skilled in collaborating with clients to meet their unique IT needs and delivering top-notch service in a dynamic MSP environment.

Overview

4
4
years of professional experience

Work History

Systems Engineer

BlueScale Pty Ltd
189 Kent Street, Sydney 2000
03.2022 - 11.2024
  • Testing, and managing new and updated networks, servers, and workstations.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Inspect ICT security policies and procedures to prevent and mitigate both internal and external security risks, ensuring preventive and recovery plans are well-established.
  • Monitoring operational backups, performing regular maintenance on them, executing recovery protocols, and enforcing security measures for integrity.
  • Creating, upholding, and documenting guidelines, protocols, and Knowledge Base (KB) records, alongside detailing operational procedures and system logs for future reference.
  • Manage software security measures, collaborating with security providers and external resources.
  • Diagnosing: fixing, and repairing server-related software issues, including workstations and communication infrastructure, through troubleshooting and service support.
  • Supplying specialized ability in addressing network issues and delivering urgent assistance when needed.
  • Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.

Assistant Store Supervisor

Star Phones
Westfield, Miranda NSW 2228
01.2021 - 02.2022
  • Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
  • Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
  • Answered customer queries and complaints and provided prompt solutions.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
  • Monitored stock levels and placed orders when necessary.

Education

Bachelors in Business Information System - Information Technology

Australian Institute of Higher Education
Sydney, NSW
02.2021

Advanced Diploma of IT - Information Technology

Academies Australasia
Sydney, NSW
05.2019

Skills

  • System Testing
  • Technical Support
  • Microsoft 365 Office
  • Helpdesk Operations
  • Azure
  • PowerShell
  • Database management
  • Application Administration
  • Team Training
  • Active Directory
  • Microsoft exchange
  • Windows server administration

References

References available upon request.

Timeline

Systems Engineer

BlueScale Pty Ltd
03.2022 - 11.2024

Assistant Store Supervisor

Star Phones
01.2021 - 02.2022

Bachelors in Business Information System - Information Technology

Australian Institute of Higher Education

Advanced Diploma of IT - Information Technology

Academies Australasia

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Aamir Shrestha