Aastha -
Wangaratta,VIC
Summary
Reliable employee seeking crew member position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Catering Services Assistant
Respect Aged Care
12.2022 - Current
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Cleaned and maintained work areas, equipment and utensils.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Enhanced customer satisfaction by providing exceptional catering services tailored to their specific needs and preferences.
- Streamlined the catering process by effectively coordinating with other team members to ensure timely delivery of food and beverages.
- Boosted client retention through excellent communication skills, addressing concerns promptly and professionally.
- Ensured positive guest experiences by monitoring food quality, presentation, and temperature during all events.
Front of House Staff Member
Masala Corner Restaurant
09.2023 - 10.2023
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Promoted brand loyalty by engaging with guests on social media platforms, sharing promotions, events updates and responding timely to inquiries or feedbacks.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Crew Member
McDonald's Fast Food Restaurant
01.2023 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Skills
- Culinary Trends
- Food Preparing, Plating and Presentation
- Quality Control and Oversight
- Scheduling Equipment Repairs
- Cleaning and Sanitation
- Special Events and Catering
- Temperature Monitoring
- Cooking and Baking
Timeline
Front of House Staff Member
Masala Corner Restaurant
09.2023 - 10.2023
Crew Member
McDonald's Fast Food Restaurant
01.2023 - 05.2023
Catering Services Assistant
Respect Aged Care
12.2022 - Current
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