Aanchal Saini
Melbourne
Summary
Dynamic Customer Service Manager at McDonald's with a proven track record in project management and effective communication. Enhanced operational efficiency through strategic problem-solving and data analysis, leading to improved customer satisfaction. Experienced in financial reporting and business strategy, driving profitability and compliance in previous roles.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
McDonalds
Melbourne
08.2022 - Current
- Evaluated and authenticated returns, exchanges and voids.
- Proposed or approved modifications to project plans.
- Monitored phone calls to provide feedback and coaching.
Accountant
Umeed Hospital
PUNJAB
06.2020 - 03.2022
- Supported efficient accounting operations with high-quality administrative support.
- Performed audits of operational and financial areas to check compliance.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Assisted clients in determining business strategy and achieving profitability goals.
Education
Masters of Information Technology Systems -
Victorian Institute of Technology
Melbourne, VIC11-2024
Skills
- Project management
- Data analysis
- Database management
- Information security
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Business strategy
References
References available upon request.
Timeline
Customer Service Manager
McDonalds
08.2022 - Current
Accountant
Umeed Hospital
06.2020 - 03.2022
Masters of Information Technology Systems -
Victorian Institute of Technology