Aaneka-ann Kotua

Thrived in a high-volume, fast-paced restaurant environment, providing exceptional customer service, and ensuring efficient kitchen operations. Recognized for reliability and teamwork during peak rush periods.

• Customer Service & Order Management: Manage a high volume of customer interactions, taking orders directly at the counter, over the phone, and through digital platforms like Uber Eats.
• Workplace Maintenance: Maintained a clean and organized front of house and kitchen area through regular cleaning, sanitizing, and adherence to health and safety protocols.
• Collaborative Teamwork: Coordinated seamlessly with a large team during intense rush periods, demonstrating strong communication, and flexibility to ensure a smooth and efficient service flow.

Supported the sales team in a fast-paced real estate environment, managing critical administrative tasks, from property listing to final settlement. Ensured seamless client experiences through meticulous organization and effective communication.

• Property Listings.

Initiated the client onboarding process by preparing listing documents, coordinating photography, and compiling property information to bring new listings to market efficiently.

• Settlement Coordination

Managed the final settlement phase by acting as a key connection between real estate agents, settlement agents, buyers, and sellers. Facilitated clear communication to ensure timely and successful property closings.

• Transaction Support

Organized essential property inspections, including the final buyer walk-throughs and timber/pest inspections, ensuring all contractual conditions were met. booking photo shoots and signboards

• Administrative Excellence: Maintained accurate and up-to-date client and property files. Handled high-volume client inquiries via phone and email, providing professional, responsive support.
• Team Collaboration: Worked collaboratively within the administration team to distribute workload, share information, and contribute to a positive, productive office environment.