Aanmary Thankachen
7 Daley Street, Pendle Hill,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Customer Service-food Assistant
Tandoor Indian Restaurant
Melbourne, VIC
12.2023 - 07.2024
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Provided support during high-volume shifts, effectively multitasking and prioritizing tasks as needed to maintain smooth operations.
- Utilized effective communication skills to coordinate with team members, facilitating collaboration and promoting a positive work atmosphere.
- Contributed to increased efficiency by consistently meeting or exceeding daily preparation goals without compromising quality standards.
- Shaped positive dining experiences by promptly addressing customer concerns or special requests with professionalism and care.
- Supported restaurant closing, restocking items and reporting shortages.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Monitored food and beverage supplies, assisting with restocking when needed.
Crew Member
Oporto
Melbourne, VIC
10.2023 - 01.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Barista
Fergusson Plarre
07.2023 - 09.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Crew Trainer
McDonald's
03.2022 - 07.2023
- Set positive example for team members by providing high-quality,efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Prepared products following restaurant, health, and safety standards and procedure.
- Provided barista and front counter training for new crew members.
- Awarded the employee of the month of January, 2023.
Barista
Starbucks
03.2023 - 05.2023
- Ability to adhere to strict timelines and working in a fast paced environment
- A strong focus on delivering exceptional customer service
- Strong attention to detail with the ability to personalise a service
- Great work ethic and experience working in team environment.
- Memorized or referenced readily accessible information to relay to customers
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
Education
Master of Science - Counselling Psychology
Monash University
Melbourne, VIC01.2024
Bachelor of Arts - Psychology
Jesus And Mary College
New Delhi08.2020
Skills
- Food safety knowledge
- Budgeting and cost control
- Organization and Planning
- Table setting and bussing
- Menu presentation
- Customer Assistance
References
References available upon request.
Timeline
Customer Service-food Assistant
Tandoor Indian Restaurant
12.2023 - 07.2024
Crew Member
Oporto
10.2023 - 01.2024
Barista
Fergusson Plarre
07.2023 - 09.2023
Barista
Starbucks
03.2023 - 05.2023
Crew Trainer
McDonald's
03.2022 - 07.2023
Master of Science - Counselling Psychology
Monash University
Bachelor of Arts - Psychology
Jesus And Mary College
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