Aaron Anthony
Sydney,NSW
Summary
Driven by a commitment to excellence, I leveraged my strong manual dexterity and team collaboration abilities at Cerebral Palsy Alliance, significantly enhancing customer satisfaction and service quality. My adeptness in patient care coordination and proactive problem-solving led to notable improvements in client retention and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Attendant
Cerebral Palsy Alliance
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Assisted customers with product inquiries, resulting in increased sales and repeat business.
- Ensured timely responses to customer queries, elevating overall service quality.
- Contributed to team efforts in achieving company-wide targets for customer retention rates.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
- Handled escalated calls with professionalism and empathy, maintaining positive relationships with clients.
- Managed high call volumes efficiently, ensuring minimal wait times for customers seeking assistance.
- Implemented feedback from supervisors to continuously improve personal performance as a Customer Care Attendant.
- Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
- Developed rapport with clients through active listening and empathetic communication techniques, fostering loyalty among customers.
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
- Participated in ongoing training programs to enhance knowledge of company products and services, contributing to superior job performance as a Customer Care Attendant.
- Balanced multiple tasks simultaneously while consistently delivering exceptional service under tight deadlines or high-pressure situations.
- Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.
- Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
- Reduced call handle time by quickly identifying callers'' needs and providing appropriate information or transferring them to the correct department.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Managed supplier deliveries around client needs to increase client retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service
Cerebral Palsy Alliance
01.2022 - Current
- Trained client service employees on excellent customer service and company systems.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Worked with customer service representatives to handle escalated customer issues.
- Provided exceptional customer service and consistently performed quality services.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Trained new team members on live chat procedures and customer service protocols.
- Resolved most customer service issues with first contact or escalated to management.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Used excellent customer service skills in addressing passengers' needs.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Honed customer service skills by helping to address and resolve concerns quickly.
- Generated reports and tracked customer service metrics on daily basis.
Support Worker
St Basil Nursing
01.2021 - 12.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Certificate III - Individual Support
TAFE NSW
Sydney09.2021
Skills
- Procedure Support
- Patient Services
- Patient Education
- Equipment Sterilization
- Clinical Support
- Dental Radiography
- Strong manual dexterity
- Office Management
- Electronic Charting
- OSHA Regulations Knowledge
- Sterilization techniques
- Medical Records Management
- Team collaboration abilities
- Appointment Scheduling
- Dental terminology knowledge
- Patient Care Coordination
- Treatment room setup
- Dental office administration
- First Aid Training
- Infection control proficiency
- Data confidentiality measures
- Sanitation protocols
- Insurance Billing
- Dental staff support
- Patient data gathering
- Team Collaboration
- Dental impressions
- Local anesthetic proficiency
- Regulatory Compliance
- Dental records
Additional Information
Many in the community struggle to regulate work/life/family balance among the stresses of cost of daily living, raising a family, health concerns etc. So I volunteer weekly to listen and offer coping skills of how to manage these stresses with the use of biblical principals yet practical for modern day living.
Languages
Fiji
Native or Bilingual
Timeline
Customer Care Attendant
Cerebral Palsy Alliance
01.2023 - Current
Customer Service
Cerebral Palsy Alliance
01.2022 - Current
Support Worker
St Basil Nursing
01.2021 - 12.2022
Certificate III - Individual Support
TAFE NSW
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