Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Aaron Bingley

Maribyrnong,VIC

Summary

I'm a customer service professional who genuinely enjoys helping people and creating positive experiences. With over five years of experience across a range of industries, I've built a strong track record of resolving customer enquiries, handling complex issues, and staying calm under pressure in fast-paced environments.

Throughout my career, I've also had the opportunity to support and coach team members, coordinate daily operations, and help create a collaborative workplace where both customers and colleagues feel valued. I take pride in building strong relationships, finding practical solutions, and consistently delivering a high standard of service while contributing to team and business goals.

Overview

7
7
years of professional experience

Work History

Uber Driver

Uber
Melbourne, VIC
02.2025 - Current
  • Delivered safe and efficient rides to passengers across various routes.
  • Utilized GPS navigation systems to optimize travel time and enhance customer satisfaction.
  • Maintained vehicle cleanliness and ensured compliance with safety standards.
  • Communicated effectively with passengers to address inquiries and provide assistance.
  • Helped passengers with luggage, collected fares and politely answered questions.

Co-Owner

Skytography
Melbourne, VIC
02.2025 - Current
  • Developed marketing strategies to enhance brand visibility and attract new customers.
  • Managed vendor relationships, ensuring timely delivery of products and services essential for operations.
  • Run the day to day operations of the business.
  • Use photography skills, to shoot, real estate, weddings, events etc.
  • Use Drone piloting skills to shoot real estate, weddings, events etc.
  • Edit photos and video using the Adobe suite

SOCIAL MEDIA MANAGEMENT

Quad Lock
South Yarra, VIC
02.2023 - 02.2025
  • Manage and respond to all the comments across our various social media platforms Facebook, Instagram, Twitter/X, YouTube, and TikTok.
  • Provide excellent customer service
  • Update and maintain CRM Statusbrew
  • Respond to reviews using YotPo and Trustpilot Leading a small team
  • Reporting and setting targets
  • QA
  • Coaching

CUSTOMER SERVICE OFFICER LVL2

Transurban
Melbourne, VIC
09.2022 - 02.2023
  • Provide excellent customer service.
  • Handle all customer questions, via email and calls.
  • Handle escalations from the level 1 off shore team.
  • Work towards targets and KPI’s.

HUB SUPERVISOR

Milk Run
Melbourne, VIC
06.2021 - 09.2022
  • Assist Hub Manager with leading the day to day operations of the hub.
  • Open and close the Hub
  • Manage staff
  • Receiving Stock
  • Managing Stock
  • Rostering
  • Approving Timesheets
  • Setting KPI’s for the staff
  • Coaching and training

SERVICE SUPERVISOR/ACTING ASSITANT MANAGER

Woolworths Melbourne Square
Melbourne, VIC
06.2021 - 04.2022
  • Responsible for the day to day operations of the service department.
  • Helping manage the service team for the Woolworths store (this was about 30 staff).
  • Providing outstanding Customer Service.
  • Handling all customer complaints and refunds Opening and Closing the store.
  • Counting tills.
  • Reporting.
  • Rostering.
  • Ordering stock for front end eg. Drinks for fridges, bags, receipt rolls etc.
  • Responsible of the day to day operations Online Click and collect team.

SERVICE SUPERVISOR/TROLLEY BOY

Woolworths Rye
Rye, VIC
10.2019 - 06.2021
  • Supervising staff.
  • Providing outstanding Customer Service.
  • Handling customer complaints and refunds Opening and Closing the store.
  • Counting tills.
  • Collecting Trollies.
  • Restocking drinks, bags etc.
  • Emptying bins.
  • Helping with Online orders by picking and packing.

Education

No Degree - Highschool

Highschool - Year 10
Melbourne, VIC

Certificate III - Media Arts

Academy of Interactive Entertainment
Melbourne, VIC

Skills

  • Social Media Management and Community Engagement
  • Customer Service and Escalation Handling
  • Team Leadership and Performance Coaching
  • KPI Management and Reporting
  • Operational Support and Stock Management
  • Conflict Resolution and Problem-Solving
  • CRM and Email System Proficiency (Zendesk,Statusbrew, Glide, Powerfront)
  • Effective Communication and Relationship Building
  • Multitasking and Time Management in High-Volume Environments
  • Relationship building
  • Scheduling

Interests

  • Watching Movies and TV Shows
  • Video Gaming
  • Food
  • Music
  • Travel
  • Camping
  • Going out with friends

Timeline

Uber Driver

Uber
02.2025 - Current

Co-Owner

Skytography
02.2025 - Current

SOCIAL MEDIA MANAGEMENT

Quad Lock
02.2023 - 02.2025

CUSTOMER SERVICE OFFICER LVL2

Transurban
09.2022 - 02.2023

HUB SUPERVISOR

Milk Run
06.2021 - 09.2022

SERVICE SUPERVISOR/ACTING ASSITANT MANAGER

Woolworths Melbourne Square
06.2021 - 04.2022

SERVICE SUPERVISOR/TROLLEY BOY

Woolworths Rye
10.2019 - 06.2021

No Degree - Highschool

Highschool - Year 10

Certificate III - Media Arts

Academy of Interactive Entertainment
Aaron Bingley