Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Binns

Corlette,NSW

Summary

Accomplished Caravan Repair Technician with extensive experience in equipment repair and management, honed at Redback Campers. Expert in diagnostics and troubleshooting, with a proven track record of enhancing customer satisfaction through exceptional service and problem-solving skills. Successfully reduced repair turnaround times by 30%, ensuring high-quality standards and safety compliance.

Overview

41
41
years of professional experience

Work History

Caravan Repair Technician

Self-employed
07.2021 - Current
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
  • Dismantled machines and equipment to remove defective parts.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Reduced device downtime with regular maintenance and preventative measures.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
  • Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
  • Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
  • Streamlined repair processes to optimize workflow efficiency and productivity.
  • Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
  • Installed and programmed variety of consumer products.
  • Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
  • Improved customer satisfaction with prompt and accurate issue diagnosis, followed by effective solutions.
  • Streamlined parts ordering process, ensuring timely completion of repairs without unnecessary delays.
  • Streamlined repair process workflows, significantly reducing turnaround times for client equipment repairs.
  • Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Expedited emergency repair requests to minimize downtime for critical equipment, maintaining high customer satisfaction levels.

Camper Trailer Manufacturer

Redback Campers
08.1996 - 08.2021

Owner/Manager

Manufacturing and Design

Sales and service

Maintaining and ordering stock

Safety

Problem solving

Aircraft Life Support Technician

RAAF
01.1985 - 08.1996

Repair and service Aircraft Lifesupport equipment

Pack Parachutes

Service and pack Life rafts

Service and pack all aircraft survival aids

Service ejection seats

Education

Trade Certificate - Building

TAFE QLD
QLD
11-1984

High School Diploma -

Hendra High School
Brisbane, QLD
11-1982

Skills

  • Customer service
  • Mechanical skills
  • Safety requirements
  • Equipment Repair
  • Management
  • Computer
  • Inventory management
  • Electrical troubleshooting
  • Component replacement
  • Service documentation
  • Repair logging
  • Maintenance records
  • Diagnostics and troubleshooting
  • Textile repair
  • Problem-solving

Timeline

Caravan Repair Technician

Self-employed
07.2021 - Current

Camper Trailer Manufacturer

Redback Campers
08.1996 - 08.2021

Aircraft Life Support Technician

RAAF
01.1985 - 08.1996

Trade Certificate - Building

TAFE QLD

High School Diploma -

Hendra High School
Aaron Binns