A A R O N C A O
Adelaide,Australia
Summary
Experienced IT professional with expertise in VMware and Active Directory Configuration, based in Adelaide. I bring a proven track record of improving IT systems and ensuring their alignment with business goals. Ready to leverage my technical skills and commitment to excellence at BHP to enhance operational efficiency and support strategic initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Line Technician
ARNOTTS
ADELAIDE , SA
12.2023 - Current
- Maintained and operated equipment on the production line according to safety regulations.
- Troubleshot machine malfunctions and made necessary repairs.
- Monitored production line for any irregularities in operation or output.
- Performed daily maintenance checks on all machinery.
- Conducted regular tests to ensure accuracy of machines.
- Adjusted settings on machines as needed to maximize efficiency levels.
IT SUPPORT SPECIALIST
Udesk
Online Remote
05.2021 - 08.2023
- Managed and maintained virtual server infrastructure using VMware ESX
- Managed ticketing system efficiently, responding to and resolving IT requests in a timely manner
- Collaborated with cross-functional teams to enhance system performance and implement new technologies
- Conducted regular system updates and backups to secure data and maintain system integrity
- Delivered exceptional customer service, ensuring client satisfaction and timely resolution of technical issues
- Configured and administered Active Directory services, handling user account management, group policy implementation, and security permissions.
Business ICT Analyst
Huon Aqua
Sassafras , TAS
07.2021 - 07.2022
- Conducting detailed data analysis, preparing insights, and making recommendations for system and process improvements across various business functions
- Developing and maintaining custom data analysis reporting tools using Excel, Power BI, and other relevant tools for internal stakeholders to support decision-making
- Evaluating new AI and machine learning tools to drive innovation in technology usage within the organisation
- Ensuring alignment of technology solutions with the unique needs and challenges of a membership-based organisation, focusing on improving user experience and operational efficienc
Education
MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS -
University of Tasmania
01.2020
BACHELOR OF INFORMATION TECHNOLOGY -
Victoria University
01.2018
Skills
- Technical Troubleshooting
- Directory Services Administration
- Cybersecurity Analysis
- Troubleshooting Systems
- Communication and Collaboration
- Project Management
- Data Analysis
- Python (Programming Language)
- Website Management
- Software Development and Implementation
Certification
- Technical Support Fundamentals, Google, 09/01/23, 22NLMVX3P0VR
- Foundations of Cybersecurity, Google, 05/01/24, GMFKCL2XUAUQ
- Data Engineering, IBM, 01/01/23, GJ11E2ZTLVYF
- Foundations: Data, Data, Everywhere, Google, 09/01/23, XURUVZJ2NLIN
Languages
- English
- Mandarin
Hobbies and Interests
- Playing League of Legends
- Cooking
- Explore the natures
- Volunteering
- Reading news
Projects
Build a CRUD Node.js and MongoDB employee management web-app, 10/01/22
AR model furniture Studio AR SDK-BY UNITY
Affiliations
- Community Engagement
Volunteer, Adelaide Community Food Bank (2023 - Present)Coordinate and manage monthly food drives, contributing to a team that collects an average of 2,000 kg of food annually, providing support to over 500 local families.
Train new volunteers, focusing on customer service and food safety standards.
- Tech Meetups
Member, Adelaide Tech Hub (2023- Present)Regular participant in local tech meetups, enhancing continuous learning and staying updated with the latest technology trends.
Participate in quarterly hackathons, leading a small team to develop innovative solutions for community problems.
- Outdoor activtiy
Active Participant, HIKING (2023- Present) With over 800 trails listed, find a place to walk, hike or bushwalk across South Australia. From a 1 hour walk near your home with your dog, to a half day hike in a national park, or a longer trail further afield, you're only ever two feet from some of the best places in South Australia.
References
References available upon request.
Timeline
Production Line Technician
ARNOTTS
12.2023 - Current
Business ICT Analyst
Huon Aqua
07.2021 - 07.2022
IT SUPPORT SPECIALIST
Udesk
05.2021 - 08.2023
- Technical Support Fundamentals, Google, 09/01/23, 22NLMVX3P0VR
- Foundations of Cybersecurity, Google, 05/01/24, GMFKCL2XUAUQ
- Data Engineering, IBM, 01/01/23, GJ11E2ZTLVYF
- Foundations: Data, Data, Everywhere, Google, 09/01/23, XURUVZJ2NLIN
MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS -
University of Tasmania
BACHELOR OF INFORMATION TECHNOLOGY -
Victoria University
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