Summary
Overview
Work History
Education
Skills
Timeline
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Charles Chiong

EAstgardens Sydney,NSW

Summary

Young, Ambitious Leader with over 3 years of experience focusing on high levels of customer service elevating and achieving business goals. Working with executive leadership in maximising growth in various technical and practical skillsets whilst able to contribute to a team at its highest standard . Excellence in communications and interpersonal skills and provides a high standard presentation with a friendly and professional demeanour.

Overview

3
3
years of professional experience

Work History

Manager, Team Leader

Dominos
06.2022 - 01.2024
  • Improved marketing to attract new customers and promote business.
  • Assisted management in reducing labor costs by effectively managing shift schedules and employee break times.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.

Food Service Worker

Hungry Jacks
11.2020 - 08.2021
  • Excellent communication skills, both verbal and written.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Suggested complementary items to orders to boost sales.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
  • Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.

Education

Higher School Certificate -

Randwick Boys High School
Randwick, NSW

Certificate II - SECUIRTY OPERATIONS

SKILLNET AUSTRALIA
NSW
04.2023

Skills

  • Negotiation and Conflict Resolution
  • Team Leadership
  • Verbal and Written communication
  • Continuous Drive to Learn and Grow
  • Customer Relationship Management
  • Reliable and Efficient in team environments
  • Quick and Critical decision making
  • Sales and Networking
  • Strong work ethic

Timeline

Manager, Team Leader

Dominos
06.2022 - 01.2024

Food Service Worker

Hungry Jacks
11.2020 - 08.2021

Higher School Certificate -

Randwick Boys High School

Certificate II - SECUIRTY OPERATIONS

SKILLNET AUSTRALIA

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Charles Chiong