Aaron Coleman
Pyrmont,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Youth Division Aide
New York State Office Of Children And Family Services
11.1992 - 04.2022
- Primary responsibility to provide support and supervision for youth in the residential facilities & detention centers I worked in throughout my career with NY State.
- Ensured safety, well-being, and adherence to rules and regulation in different facilities.
- Intervened in crisis situations to obtain support for residents and reduce escalation or recurrence risks.
- Maintained documentation of the residents progress and behavior and collaborated with other staff members & teachers to create a positive and supportive environment for youth in the centers.
- Role was essential in guiding and helping youths while they were under my care in the facility and contributed to their rehabilitation and successful reintegration into society.
- Field Trainer for staff at the Agency Academy and at multiple facilities.
Client Service Representative
Pittsburgh Paint & Glass
11.1987 - 10.1992
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Skills
- Situational Awareness
- Care Team Collaboration
- Conflict Management
- Group Dynamics
- Youth and Parental Engagement
- Youth Advocacy
- Crisis Intervention
- Understanding Customer Needs
Timeline
Youth Division Aide
New York State Office Of Children And Family Services
11.1992 - 04.2022
Client Service Representative
Pittsburgh Paint & Glass
11.1987 - 10.1992
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