Summary
Overview
Work History
Education
Skills
Timeline
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Aaron David

Greenacre,Australia

Summary

Operations Supervisor with strong expertise in transport, logistics, and safety compliance, developed through hands-on leadership roles at Team Global Express. I bring years of experience supervising frontline teams across warehouse, freight, and Same Day dispatch environments — ensuring smooth shift operations while upholding the highest safety and service standards.

Overview

16
16
years of professional experience

Work History

Operations Supervisor

Team Global Express
Sydney, NSW
01.2023 - Current
  • Lead and support AM shift teams (dockhands, drivers, and warehouse staff), conducting pre-shift briefings, task allocation, and performance monitoring.
  • Supervise the loading and unloading of linehaul vehicles, ensuring freight is handled safely.
  • Oversee induction of freight through the automated belt system, ensuring correct scanning and processing for onward connections.
  • Manage the collection and return of Unit Load Devices (ULDs) air containers from the airport, ensuring timely transfer.
  • Oversee the return of air containers to the depot for processing, breakdown, and reconnection to linehaul or PUD fleet.
  • Coordinate time-sensitive freight to align with service schedules and customer delivery expectations.
  • Ensure adherence to workplace health and safety (WHS) regulations.
  • Conduct safety checks, toolbox talks, and incident reporting.
  • Enforce compliance with CoR, fatigue management, and dangerous goods regulations.
  • Oversee vehicle maintenance schedules, inspections, repairs and defect reporting.
  • Liaise with internal teams, contractors, and customers to resolve service issues.
  • Monitor delivery performance and address escalations.
  • Provide timely updates to management regarding service levels and shift outcomes.
  • Report on shift performance, including service failures, safety incidents, and productivity.
  • Identify and implement process improvements for operational efficiency.

Same Day Supervisor

Team Global Express
Banksmeadow, NSW
01.2020 - 01.2023
  • Hiring, training, and preparing call centre representatives to take same day bookings by phone or email and respond to customer questions.
  • Hiring, training, and preparing operations staff across all operational facets such as allocating, Trannsend operations, salesforce reporting, manifesting and uplift and downlift confirmation.
  • Responding to all call centre staff questions regarding best practice and difficult calls or emails.
  • Monitoring and evaluating agent performance, provide learning and coaching opportunities.
  • Rostering call centre representatives and the delegation of frontline and backline duties.
  • Oversee the despatch team and the allocation of pick-ups through the despatch system.
  • Rostering Same Day subcontractor fleet of drivers. Ensuring the appropriate level of vehicles are operating, in line with business needs. Liaising with management and outside hire on additional vehicle requirements when required.
  • Ensure all drivers working for same day understand and acknowledge how to use a TED device and take responsibility for using them with follow up for non-compliance.
  • Provide regular training and tool boxing on WH&S matters to align with Team Global Express policies.
  • Engage in safety audits and observations and report in TRAC. Report hazards, injuries, and incidents in TRAC.
  • Reporting and analysing data to assist management as they determine departmental goals.
  • Quoting high value jobs for customers, account managers, management, and same day staff nationally.

Same Day Coordinator

Team Global Express
Banksmeadow, NSW
01.2010 - 01.2020
  • Allocating permanent and ADOC pickups through the computerized despatch system Transsend, routing deliveries and communicating delivery run orders to drivers for key accounts.
  • Coordinating with Qantas Freight Team to confirm uplift of Same Day freight lodged ex Sydney and communicating through to receiving ports.
  • Liaising with PM operational management to confirm all staged freight for the network is uplifted with supporting uplift reports sent to all ports.
  • Coordinating heavy interstate and intrastate hot shot movements with outside hire operators.
  • Monitoring all major accounts nationally and proactively reporting back to the customers if there are any issues operationally which may have an impact on the time their freight reaches its destinations for delivery.
  • Actioning all bookings emailed through to Same Day. Responding to all revenue enquiries.
  • Assist in times of staff leave planned and unplanned, high volumes times and as requested.

Education

High School Certificate -

Kelso High School
Kelso, NSW
01.2003

Skills

  • Safety Awareness
  • Communication Skills
  • Teamwork and Independence
  • Decision making and problem Solving
  • Concentration and Attention to detail
  • Responsibility and Reliability

Timeline

Operations Supervisor

Team Global Express
01.2023 - Current

Same Day Supervisor

Team Global Express
01.2020 - 01.2023

Same Day Coordinator

Team Global Express
01.2010 - 01.2020

High School Certificate -

Kelso High School

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