Aaron Day
Petrie
Summary
A seasoned Technical Services Manager adept in the IT industry, with proficiency in Microsoft Office, Windows OS, Active Directory, AdminStudio, InstallShield, VMware ThinApp, PowerShell, SCCM, SQL Server Reporting Services, and Remote Desktop Support. Passionate and eager to contribute to your team.
Overview
10
10
years of professional experience
Work History
Technical Services Manager
Department of Defence
07.2022 - Current
- Managing & Delegating staff across multiple states
- Queue Management
- MECM Support & Reporting
- Application Support
- Process documentation
- Staff onboarding
- Staff Interviews
- Workload delegation
- Staff Mentoring
- Project scheduling
- Contributing to the resolution of technical issues
- Ensuring project deadlines are met
- Handling end users issues, concerns and any complaints
- Time management
- Work Delegation
- Assisting & creating packaged applications
- Assisting & creating application deployments
- Documentation reviewal and creation of
SOE Admin, Application Packager, Project Technical Team Lead
HBF Insurance
01.2015 - 06.2024
- Troubleshooting failures in deployments of Application modules
- Allocating VDI’s to users
- Deploying applications to new VDI’s
- Configuring Applications within SCCM to comply with standards
- Providing post application deployment support
- Application Packaging using Admin Studio
- Application virtualization packaging using ThinApp Technology
- App-V Packaging using App-V Sequencer
- Deployment testing of applications
- Functionality Testing (Minor)
- Documenting results from application deployments
- Test, UAT, Prod, etc
- Documenting results from patching and security updates
- Monitoring large scale deployments and troubleshooting as required
- Creating asset collections based on WMI queries
- Deployment Scheduling
- Providing post application deployment support
- Monthly Microsoft Security via WSUS
- Contributing new and different idea’s
- Collecting information about requirements to incorporate into upgraded SOE
- Assist in upgrading current SOE, including but not limited to; WSUS updates, new software, investigating into possible group policy changes
- Arrange testing for new Operating systems with current software
- Repackaging legacy applications
- Mentoring new project staff, along with junior staff within the company
- Allocating work throughout team members
- Queue management
- Work load delegation
- Documentation of new applications, packages notes and procedures
Senior Software Engineer
Department of Defence
07.2016 - 07.2022
- Minor Functionality testing
- Creating documentation and process manuals
- Assisting with the design of new processes within Packaging & Deployment
- Providing minor hands on training to more junior members of the team
- Troubleshooting failures in deployments of Application modules & Package and Program Modules
- Allocating VDI's to users
- Maintain BAU and project balance
- Testing of packaged applications
- Deploying Virtualized applications to new VDI's & existing
- Configuring Applications/Programs for automated & silent installation
- Providing post application deployment support
- Smoke Screen Testing
- Application Packaging using Admin Studio
- Application virtualization packaging using ThinApp Technology
- Deployment testing of applications
- Collecting and documenting results from application deployments
- Test, UAT, Prod, etc
- Contributing new and different ideas to implement to improve the current methods
- Testing problem KB articles on VM's
- Arrange testing for new Operating systems with current software
- Repackaging legacy applications
- Group Creation in AD for automated deployments
- Customizing vendor supplied MSI's or MST's for Deployment
- Queue management
- Workload delegation
- Reporting of results and outcomes to upper management
- Documentation of new applications, packages notes and procedures
- Testing deployments of newly setup packages
Application Packaging Team Lead
Department of Health
07.2015 - 07.2016
- Minor Functionality testing
- Troubleshooting failures in deployments of Application modules & Package and Program Modules
- Allocating VDI's to users
- Maintain BAU and project balance
- Testing of packaged applications
- Deploying Virtualized applications to new VDI's & existing
- Configuring Applications/Programs for automated & silent installation
- Providing post application deployment support
- Smoke Screen Testing
- Application Packaging using Admin Studio
- Application virtualization packaging using ThinApp Technology
- Deployment testing of applications
- Collecting and documenting results from application deployments
- Test, UAT, Prod, etc
- Contributing new and different idea's to implement to improve the current methods
- Testing problem KB articles on VM's
- Arrange testing for new Operating systems with current software
- Repackaging legacy applications
- Group Creation in AD for automated deployments
- Customizing vendor supplied MSI's or MST's for Deployment
- Queue management
- Workload delegation
- Reporting of results and outcomes to upper management
- Documentation of new applications, packages notes and procedures
- Testing deployments of newly setup packages
Education
IVANTI CONFIGURATION AND IMPLEMENTATION TRAINING -
DDLS
01.2020
IMPLEMENTATION & CONFIGURATION OF SCCM 2016 -
DDLS
01.2018
XENAPP & XEN DESKTOP CONFIGURATION -
DDLS
01.2017
APPLICATION VIRTUALIZATION WITH MICROSOFT APP-V -
DDLS
01.2016
AUTOMATING ADMINISTRATION WITH POWERSHELL -
DDLS
01.2014
CERTIFICATE IN MICROSOFT PROJECT 2010 -
DDLS
01.2012
MICROSOFT CERTIFICATION COURSE, IMPLEMENTING, CONFIGURING AND TROUBLESHOOTING WINDOWS -
DDLS
01.2009
Skills
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2013
- Microsoft Office 2015
- O365
- Microsoft Windows XP
- Microsoft Windows Vista
- Microsoft Windows 7
- Microsoft Windows 8
- Microsoft Windows 10
- SMS
- SCCM 2007
- SCCM 2012
- SCCM 2016
- MECM
- Rebuilding PC's
- Re-imaging PC's
- Rebuilding Laptops
- Re-imaging Laptops
- SQL Server Reporting Services
- Configuring User accounts
- Remote Desktop Support
- VMware ThinApp
- Microsoft App-V
- Active Directory
- Admin Studio
- InstallShield
- PowerShell
Personal Information
Nationality: Australian
References
- Brock Sharp, Fujitsu, 0409208118
- Alan Bayley, Fujitsu, 0434054060, Alan.Bayley@Fujitsu.com
- Mike Walter, Leidos, 0426872284, Mike.Walter@Defence.gov.au
Drivinglicense
13328405, Department of Defence / Fujitsu, 07/22
Timeline
Technical Services Manager
Department of Defence
07.2022 - Current
Senior Software Engineer
Department of Defence
07.2016 - 07.2022
Application Packaging Team Lead
Department of Health
07.2015 - 07.2016
SOE Admin, Application Packager, Project Technical Team Lead
HBF Insurance
01.2015 - 06.2024
IMPLEMENTATION & CONFIGURATION OF SCCM 2016 -
DDLS
XENAPP & XEN DESKTOP CONFIGURATION -
DDLS
APPLICATION VIRTUALIZATION WITH MICROSOFT APP-V -
DDLS
AUTOMATING ADMINISTRATION WITH POWERSHELL -
DDLS
CERTIFICATE IN MICROSOFT PROJECT 2010 -
DDLS
MICROSOFT CERTIFICATION COURSE, IMPLEMENTING, CONFIGURING AND TROUBLESHOOTING WINDOWS -
DDLS
IVANTI CONFIGURATION AND IMPLEMENTATION TRAINING -
DDLS
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