Summary
Overview
Work History
Education
Skills
Accomplishments
Working Rights Availability
Hobbies and Interests
References
Timeline
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AARON DCRUZ

AARON DCRUZ

Summary

I am a skilled and hardworking professional with over 7 years' experience in the hotel industry, including the last few years managing individual departments. Currently, I am in search of a new challenge and opportunity where I can utilize my organizational and leadership skills. My strong communication and interpersonal skills enable me to effectively interact with colleagues, guests, and stakeholders. I am committed to delivering efficient and effective results, whilst prioritizing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Rooms Division Manager

Oval Hotel
02.2023 - Current
  • Manage day to day operations of Front Office, Housekeeping and Maintenance teams.
  • Implemented and maintain high standards, fostering excellent customer service.
  • Responsible for rostering, shift coverage and payroll control.
  • Supported Executive Housekeeper in introducing OPTII for daily housekeeping operations.
  • Empower and train staff to exceed guest expectations through creativity and initiative.
  • Delivered exceptional customer service growing customer loyalty and driving repeat business.

Executive Housekeeper

Oval Hotel
08.2021 - 02.2023
  • Managed housekeeping department with over 30 staff, and handled all rostering and ordering for the department.
  • Managed daily housekeeping operations and co-ordinated with the front office team to ensure rooms were ready for check in time.
  • Evaluated cleanliness standards and addressed guest complaints.
  • Monitored departmental performance against the approved budget, to align with monthly P&L targets.
  • Maintained effective communication with the Rooms Division Manager and Maintenance officer to enhance guest rooms and public areas.
  • Introduced SoapAid in June 2022.

Pre-Opening Night Auditor; Assistant Manager Rooms Division

Oval Hotel
08.2020 - 08.2021
  • Put policies & procedures in place for the Rooms Department along with the Night Manager and Assistant Managers
  • Created SOPs for the Night team along with the Financial Controller for smooth & transparent operations
  • Overseeing Reception & Concierge daily activities
  • Assisting the Rooms Division Manager with Guest responses and taking feedback onboard
  • Provide cashiering training to GSAs as well as keeping up their grooming standards making sure they are well presented at all times
  • Daily Liaise with food & beverage Duty managers to discuss occupancy and bookings
  • Cover the Night Manager shifts when needed
  • Assist in Room inspections in the absence of the RDM/ Exec Housekeeper to help have rooms ready for arrivals.

Duty Manager

Rockford Hotels (Accor)
08.2018 - 08.2020
  • Overseeing Reservations, Reception, Room Service & Housekeeping activities
  • Supervising security arrangements & property maintenance
  • Assessing & reviewing customer satisfaction
  • Ensuring compliance with occupational health & safety regulations
  • Cash handling and End of day checking
  • Establishing efficient co-ordination between all departments

Night Auditor

Rockford Hotels (Accor)
02.2017 - 08.2018
  • Customer Service, Breakfast setup, Housekeeping, Reservations, Check-in/Check-out procedures, Tallying all accounts at the End of Day, Processing Loyalty Points

Food and Beverage Attendant

Pinnacle People
09.2016 - 03.2017
  • Customer Service, Point of Sale, Cash Handling, Table Service, Bar Service, Banquets Setup/Takedown, Housekeeping

Front of House

Slo Moe's Pty Ltd
04.2016 - 07.2016
  • Customer Service, Point of Sale, Order Taking, Cash Handling, Housekeeping

Guest Relations (Intern)

The Bombay Canteen
06.2015 - 09.2015
  • Hard Working, Host, Proactive, Good Listener, Guest Service, Working in a team environment, Complaint Handling

Industrial Trainee

Taj Lands End
07.2013 - 11.2013
  • Food and Beverage Department, Front Office, Banquets, Housekeeping, Food Production

Education

Master of International Hospitality Management -

Le Cordon Bleu
12.2017

BSc in Hospitality and Hotel Administration -

Institute of Hotel Management
05.2015

Skills

  • Front office management
  • Hotel Pre-Opening
  • Staff management
  • PMS Knowledge- Opera, Optii Solutions
  • Managing guest relations
  • Flexible and can navigate through high pressure situations
  • Good communication and interpersonal skills
  • Professional work ethic
  • Time Management and organization skills
  • Committed to upholding the standards of the company

Accomplishments

  • Nominated under Rising Star for the 2021 HM Awards for Hotel and Accommodation Excellence.
  • Permanent Employee of the Month (January 2022) for the Adelaide Oval as Executive Housekeeper.


Working Rights Availability

Currently on a Subclass 491 Skilled Work Regional Visa with Full working rights.

Hobbies and Interests

Avid sports fan, listening to music, bowling ten pins, gaming.

References

Available on request.

Timeline

Assistant Rooms Division Manager

Oval Hotel
02.2023 - Current

Executive Housekeeper

Oval Hotel
08.2021 - 02.2023

Pre-Opening Night Auditor; Assistant Manager Rooms Division

Oval Hotel
08.2020 - 08.2021

Duty Manager

Rockford Hotels (Accor)
08.2018 - 08.2020

Night Auditor

Rockford Hotels (Accor)
02.2017 - 08.2018

Food and Beverage Attendant

Pinnacle People
09.2016 - 03.2017

Front of House

Slo Moe's Pty Ltd
04.2016 - 07.2016

Guest Relations (Intern)

The Bombay Canteen
06.2015 - 09.2015

Industrial Trainee

Taj Lands End
07.2013 - 11.2013

Master of International Hospitality Management -

Le Cordon Bleu

BSc in Hospitality and Hotel Administration -

Institute of Hotel Management

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AARON DCRUZ