Aaron English
6/62 Rode Road, Wavell Heights,QLD
Summary
"I'm a honest and reliable person with an eye for detail. My aim is to be a valuable asset for my employer by providing exceptional skills and knowledge to the best of my ability. I believe a good work ethic with excellent drive and motivation brings overall success to a business and person in general."
Overview
20
20
years of professional experience
Work History
Residential Home Placement Officer
Blue Care
Caboolture, QLD
12.2015 - Current
- Conduct thorough assessments of clients needs, ensuring placement in the most appropriate facility based on individual health requirements, preferences, and financial considerations.
- Managed administrative tasks related to client intake, including processing referrals and maintaining detailed records in compliance with privacy.
- Able to work independently and as part of a team with limited direction while performing at a high level and achieve procedural, operational, administrative and business support.
- Maintained a well-organized customer relationship management system to ensure accurate, up-to-date and easy access to client's records & documents.
- Prepare and manage documentation for enquiries, applications and admissions, including contractual documentation ensuring compliance with relevant legislation and accreditation requirements.
- Handling incoming enquiries from healthcare professionals, social workers, agencies, clients and families seeking Residential Aged Care placement via telephone and email.
- Provide a high level of inbound and outbound customer service to potential and existing clients via phone & email.
- Manage a high volume of clients simultaneously while maintaining attention to detail and prioritizing tasks effectively.
- Provide expert advice to clients, families and individuals navigating the aged care system, ensuring they understand available options.
- Develop and maintain strong relationships with with all stakeholders e.g. Aged Care Facilities, Healthcare Professionals, Social Workers, Agencies, Clients and Families ensuring accurate and timely responses to enquiries.
- Handle complex enquiries and admissions, providing ongoing support throughout the transition process, addressing any concerns or issues that may arise.
- Maintain effective communication and problem-solving skills, dealing with clients in complex and overwhelming situations. Including providing complex information about eligibility and funding entitlements.
- Coordinate & manage smooth day-to-day operations by anticipating needs, proactively addressing potential issues and efficiently resolving problems as they arose.
- Managed calendars, scheduled appointments & site tours for internal and external stakeholders.
- Managed multiple Aged Care Facilities and coordinated admissions for Residential Permanent & Respite Care.
- Staying updated with changes to policies, funding models, and government regulations to ensure compliance in placement decisions.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assist management & senior leaders with multiple pilots for new procedures.
- Undertake other duties as required/directed as service needs change.
- Train new employees on workplace policies and procedures.
Branch Manager
Protec Pty Ltd
Geebung, QLD
02.2008 - 06.2015
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced staff competency with training & team building sessions, boosting comradery and productivity levels.
- Oversaw daily operations for streamlined efficiency, ensuring deadlines met.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Ensured customer satisfaction by enhancing service quality and resolving client issues promptly.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Performed banking, business administration and financial tasks.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Trained new staff during & after their onboarding process, ensuring they were well-equipped to excel in their roles.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Shipped material and performed boxing, packing, labelling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Delivered orders to customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted & assisted over the counter customers, helped locate merchandise, and suggested suitable options.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered incoming calls and emails taking customer orders, returns, complaints and provide product information, features and benefits.
Warehouse Assistant & Salesmen
R.J. Paterson Ltd
Christchurch, New Zealand
01.2005 - 12.2007
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Inspected incoming and outgoing shipments to identify discrepancies with orders.
- Maintained clean workspace consistently; keeping aisles clear from obstructions.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled Inbound and Outbound calls.
- Shop floor Salesmen.
- Delivery driver when required.
- Managed cash register transactions accurately, maintaining accountability for all financial activities.
- Refunded payments for returned items & processed exchanges.
Education
High School Diploma -
Catholic Cathedral College
Christchurch, New Zealand11-2004
Skills
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Decision-making
- Task prioritization
- Self motivation
- Continuous improvement
- Excellent verbal and written communication
- Teamwork
- Organizational skills
Additional Information
Reference:
Lindy Noonan
Team Manager
Blue Care
0431 105 189
Timeline
Residential Home Placement Officer
Blue Care
12.2015 - Current
Branch Manager
Protec Pty Ltd
02.2008 - 06.2015
Warehouse Assistant & Salesmen
R.J. Paterson Ltd
01.2005 - 12.2007
High School Diploma -
Catholic Cathedral College