Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Aaron English

6/62 Rode Road, Wavell Heights,QLD

Summary

"I'm a honest and reliable person with an eye for detail. My aim is to be a valuable asset for my employer by providing exceptional skills and knowledge to the best of my ability. I believe a good work ethic with excellent drive and motivation brings overall success to a business and person in general."

Overview

20
20
years of professional experience

Work History

Residential Home Placement Officer

Blue Care
12.2015 - Current
  • Conduct thorough assessments of clients needs, ensuring placement in the most appropriate facility based on individual health requirements, preferences, and financial considerations.
  • Managed administrative tasks related to client intake, including processing referrals and maintaining detailed records in compliance with privacy.
  • Able to work independently and as part of a team with limited direction while performing at a high level and achieve procedural, operational, administrative and business support.
  • Maintained a well-organized customer relationship management system to ensure accurate, up-to-date and easy access to client's records & documents.
  • Prepare and manage documentation for enquiries, applications and admissions, including contractual documentation ensuring compliance with relevant legislation and accreditation requirements.
  • Handling incoming enquiries from healthcare professionals, social workers, agencies, clients and families seeking Residential Aged Care placement via telephone and email.
  • Provide a high level of inbound and outbound customer service to potential and existing clients via phone & email.
  • Manage a high volume of clients simultaneously while maintaining attention to detail and prioritizing tasks effectively.
  • Provide expert advice to clients, families and individuals navigating the aged care system, ensuring they understand available options.
  • Develop and maintain strong relationships with with all stakeholders e.g. Aged Care Facilities, Healthcare Professionals, Social Workers, Agencies, Clients and Families ensuring accurate and timely responses to enquiries.
  • Handle complex enquiries and admissions, providing ongoing support throughout the transition process, addressing any concerns or issues that may arise.
  • Maintain effective communication and problem-solving skills, dealing with clients in complex and overwhelming situations. Including providing complex information about eligibility and funding entitlements.
  • Coordinate & manage smooth day-to-day operations by anticipating needs, proactively addressing potential issues and efficiently resolving problems as they arose.
  • Managed calendars, scheduled appointments & site tours for internal and external stakeholders.
  • Managed multiple Aged Care Facilities and coordinated admissions for Residential Permanent & Respite Care.
  • Staying updated with changes to policies, funding models, and government regulations to ensure compliance in placement decisions.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assist management & senior leaders with multiple pilots for new procedures.
  • Undertake other duties as required/directed as service needs change.
  • Train new employees on workplace policies and procedures.

Branch Manager

Protec Pty Ltd
02.2008 - 06.2015
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Enhanced staff competency with training & team building sessions, boosting comradery and productivity levels.
  • Oversaw daily operations for streamlined efficiency, ensuring deadlines met.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Ensured customer satisfaction by enhancing service quality and resolving client issues promptly.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Performed banking, business administration and financial tasks.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Trained new staff during & after their onboarding process, ensuring they were well-equipped to excel in their roles.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Shipped material and performed boxing, packing, labelling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Delivered orders to customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted & assisted over the counter customers, helped locate merchandise, and suggested suitable options.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered incoming calls and emails taking customer orders, returns, complaints and provide product information, features and benefits.

Warehouse Assistant & Salesmen

R.J. Paterson Ltd
01.2005 - 12.2007
  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Inspected incoming and outgoing shipments to identify discrepancies with orders.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled Inbound and Outbound calls.
  • Shop floor Salesmen.
  • Delivery driver when required.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities.
  • Refunded payments for returned items & processed exchanges.

Education

High School Diploma -

Catholic Cathedral College
Christchurch, New Zealand
11-2004

Skills

  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Reliability
  • Active listening
  • Decision-making
  • Task prioritization
  • Self motivation
  • Continuous improvement
  • Excellent verbal and written communication
  • Teamwork
  • Organizational skills

Additional Information

Reference:

Lindy Noonan

Team Manager

Blue Care

0431 105 189

Timeline

Residential Home Placement Officer

Blue Care
12.2015 - Current

Branch Manager

Protec Pty Ltd
02.2008 - 06.2015

Warehouse Assistant & Salesmen

R.J. Paterson Ltd
01.2005 - 12.2007

High School Diploma -

Catholic Cathedral College

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