Summary
Work History
Education
Skills
Operating System Experience
References
Timeline
Generic

Aaron Fahey

Elizabeth Bay

Summary

Business Relationship Manager with a successful history at Fitness Passport, onboarding 3,500 members and generating $4 million in potential revenue. Expertise in relationship management and strategic planning, with a focus on building strong partnerships and achieving measurable results. Proven ability to adapt to diverse client needs and deliver impactful solutions.

Work History

Business Relationship Manager

Fitness Passport
  • Manage the implementation of new employees internationally.
  • Delivering on all company key performance indicators from the survey, program build, sign-up, and program live.
  • Build strong, long-lasting relationships with clients, meeting to prepare communication plans, and support delivery to each company’s employees.
  • Key driver of the employer onboarding process, while following company procedures.
  • Use sound influencing skills to increase set targets throughout the onboarding journey.
  • Understand each industry sector's unique needs – manage industry sectors from Not-for-Profit, Government, Healthcare, and corporate.
  • Collaborate with other Fitness Passport teams to align policies and processes, employer terms, and legal requirements.
  • Create weekly and monthly reports for senior leaders.
  • Effective CRM management and employer website portal creation.
  • Working with employers to customize the employee registration journey.

National Program Lead - Contract

Governance Institute of Australia
  • Supporting and delivering the Effective Director Program nationally in the course's infancy phase.
  • Collaborate with the marketing team, and develop core strategies, design, proof, and approval.
  • Sales calls.
  • Logistical event management of all national courses.
  • Delivery of both public and in-house courses.

Program & Events Executive

The Australian Institute of Company Directors
  • Company Overview: The largest not-for-profit membership organization in the country, offering face-to-face and virtual training courses and events throughout Australia and overseas, with a goal of strengthening society through world-class governance.
  • End-to-end event management of in-house and off-site courses.
  • Effective data management of current members.
  • Relationship management of faculty and participants, from program planning to on-the-day delivery.
  • Attending all on-site and off-site allocated courses and events.
  • Relationship and engagement of stakeholder relationships.
  • Management of catering and waitstaff.
  • Work collaboratively with internal departments: IT, Guest Services, Sales, and Membership.
  • State the contact for catering and menu planning for all in-house courses.
  • Engagement, build and maintain relationships with business-to-business clients
  • Effective management of invoicing, registrations, purchase orders, course material ordering, payments, reporting and participant assessment support
  • Interstate delivery courses and facilitate training of new starters
  • The largest Not-for-Profit membership organization in the country, offering face-to-face and virtual training course and events throughout Australia and Overseas, with a goal of strengthening society through world class governance

Senior Cabin Crew / Inflight Support Crew

Virgin Australia Airlines
  • Inflight support trainer for new and returning crew.
  • Business-class service trained.
  • Endorsed on the Boeing 737 and the Airbus A330.
  • Sit on the National Consultative Committee board for international short-haul.
  • Retail Transformation Ambassador

Education

Scutwork Advanced Business Negotiation Skills -

01.2019

Certificate 3 and 4 -

Event Management
01.2016

Certificate 4 -

Business Management
01.2004

Skills

  • Relationship management
  • Customer relationship management
  • Event management
  • Data analysis
  • Strategic planning
  • CRM software
  • Reporting and documentation
  • Account management
  • Networking
  • Business relationships
  • Influence and persuasion
  • Risk management
  • Adaptability
  • Change management
  • Administration
  • Attention to detail
  • Event planning
  • Customer service

Operating System Experience

  • Mindbody Fitness
  • Gym Leads
  • Club Ware
  • SharePoint / Outlook / Teams / Zoom
  • Debit Success / Ezy-Debit
  • Condeco - Concierge Platform
  • Word / Excel / PowerPoint
  • Upbeat / SalesForce

References

References available upon request.

Timeline

Business Relationship Manager

Fitness Passport

National Program Lead - Contract

Governance Institute of Australia

Program & Events Executive

The Australian Institute of Company Directors

Senior Cabin Crew / Inflight Support Crew

Virgin Australia Airlines

Scutwork Advanced Business Negotiation Skills -

Certificate 3 and 4 -

Event Management

Certificate 4 -

Business Management

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