Aaron Faulkner

• Generated $2.25 million in sales revenue within 11 months of employment.
• Product Knowledge: Acquire in-depth knowledge about solar energy systems, including solar panels, inverters, battery storage, and associated components. Understand the benefits of solar energy and how it can meet the needs of potential customers.
• Lead Generation: Identify and prospect potential customers through various channels such as cold calling, networking, referrals, and online leads. Develop and maintain a pipeline of leads to generate sales opportunities.
• Consultative Selling: Engage with potential customers to understand their energy needs, assess their property for solar suitability, and provide customized solar solutions tailored to their requirements. Educate customers about the financial incentives, rebates, and cost savings associated with solar energy.
• Proposal Development: Prepare and present proposals and quotes to potential customers, outlining the solar system specifications, pricing details, return on investment (ROI) analysis, and financing options. Address any questions or concerns raised by customers and provide transparent information to facilitate decision-making.
• Closing and Follow-Up: Close sales by negotiating terms, overcoming objections, and securing signed contracts. Follow up with customers post-sale to ensure customer satisfaction, coordinate installation schedules, and provide ongoing support and assistance. Maintain relationships with existing customers for referrals and repeat business opportunities.

Working from an inbound contact centre, responsibilities of this role included new sales and customer retention.

Sales:

• Manage funnel of (up to) 10 clients. These clients require finance for new property purchases or increased finance to their existing loans.
• Create loan applications using internal and external systems.
• Identify emotional drivers and financial goals.
• Tailor recommendations that best suit the client's needs.
• Submit 2-3 applications per week - with settlement units exceeding 5 per month.
• Identify opportunities to create value beyond the initial request, often resulting in larger settlement amounts.

Retention:

As a mortgage retention specialist, it's our responsibility to retain and prevent customers from refinancing to any competitors.

Due to the market competition, customers are highly inclined to refinance their loans.

In this role it is my responsibility to:

• Understand emotional drivers
• Dismantle objection and create a value proposition.
• Objection handle by active listening, having empathy, and providing education.
• Maintained 96-98% save rate throughout this role.
• Identify sale opportunities throughout these conversations to add further value.

Responsibilities within this role included:

• Optimise store operations to promote growth and performance.
• Minimise losses and expenses.
• Diligently lead staff to increase productivity, compliance and customer experience.
• Adopt store manager responsibilities through multiple secondments.
• Other responsibilities included: Rostering, KPI forecasting and inventory management.
• Increase sales by optimising availability and exposure.
• Minimise losses by managing inventory.

• Reading Blueprints: Interpret and follow blueprints and technical drawings to fabricate and assemble air conditioning ducts according to specifications.
• Cutting and Shaping Metal: Use various tools and machinery, such as shears, brakes, and rollers, to cut and shape sheet metal into required dimensions and shapes for ductwork components.
• Assembly and Installation: Assemble individual ductwork components, such as elbows, transitions, and flanges, using fasteners and welding techniques. Install completed ductwork systems in buildings according to layout plans and specifications.
• Sealing and Insulation: Apply sealants and insulation materials to duct joints and seams to ensure airtightness and thermal efficiency of the ductwork system. This may involve using tapes, adhesives, or insulation wraps.
• Quality Control and Safety: Perform quality control checks to verify the accuracy and integrity of constructed ductwork. Adhere to safety protocols and regulations while working with sheet metal and operating machinery to minimize the risk of accidents and injuries.