Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Fernandes

Summary

Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
12.2020 - 09.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.

Education

High School Diploma -

Salesian College Chadstone
Chadstone, VIC
11-2022

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Safe food handling
  • Coaching and mentoring
  • Decision-making
  • Active listening
  • Opening and closing procedures
  • Delegating work

Timeline

Crew Trainer

McDonald's
12.2020 - 09.2023

High School Diploma -

Salesian College Chadstone

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Aaron Fernandes