Aaron Fernandes
Summary
Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Southland Shopping Centre, VIC
12.2020 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
High School Diploma -
Salesian College Chadstone
Chadstone, VIC11-2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Safe food handling
- Coaching and mentoring
- Decision-making
- Active listening
- Opening and closing procedures
- Delegating work
Timeline
Crew Trainer
McDonald's
12.2020 - 09.2023
High School Diploma -
Salesian College Chadstone