Aaron Fifield
Pemulwuy,NSW
Summary
Seasoned professional with two decade of experience, Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Trainer and Assessor Belgravia
Belgravia Leisure
12.2023 - Current
- Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
- Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
- Actively sought out opportunities for professional development to stay current with industry trends and emerging technologies that could enhance my presentations.
- Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
- Established a strong personal brand as a presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
Operations Manager
Belgravia Leisure
10.2022 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Boosted productivity by establishing effective communication channels between departments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Austswim Trainer/Assessor
AUSTSWIM Ltd Head Office
01.2023 - 10.2023
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Operations Team Leader
Inner West Council
11.2022 - 10.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Supervised team members to confirm compliance with set procedures and quality requirements
- Built strong relationships with customers through positive attitude and attentive response
Operations Team Leader
YMCA
03.2022 - 11.2022
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Managed 45 lifeguards and 15 Casual duty managers to promote stability in the team.
- Helped set and manage objectives for quality, productivity and compliance.
- Oversaw Training workload and consistently achieved productivity targets.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
Duty Manager
Penrith City Council
10.2021 - 01.2022
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Aquatic operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lifeguard Supervisor
Fairfield City Council
08.2021 - 01.2022
- Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
Senior Lifeguard/Swim Teacher
Pulse Fitness
12.2020 - 10.2021
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Assistant Manager Aquatic's
Cumberland Council
07.2016 - 12.2020
- Increased customer satisfaction by resolving complaints and service/staffing issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
Cert 4 Work Health And Safety
HBA Learning02.2023
Training And Assessment
Cert 4 Training And Assessment
HBA Learning04.2022
Royal Life Saving Society
Technical Operations Update
Royal Life Saving Society09.2021
Confined Spaces
Safety Training
Merrylands, NSW03.2020
Approved Workplace Supervisor
Royal Life Saving Society03.2014
Austswim Assessor
Austswim05.2007
Austswim Competative Strokes
Austswim05.2006
Austswim Adults
Austswim05.2005
Cert 3 in Aquatics
Inspire Education
Sydney02.2005
Austswim Teacher's Licence
Austswim02.2004
Skills
- Cert 4 Training and assessing
- Cert 4 Work health and assessment
- Cert 3 Aquatics
- Technical Ops
- Approved Workplace Supervisor For Lifeguard and Technical Operations
- Austswim Assessor
- Austswim Adults
- Austswim Competative Strokes
- Austswim Access and Inclusion
References
Hamish Sherwood 0432 439 405 Hsherwood@belgravialeisure.com.au Centre Manager
Andrew Cortes 0401 341 044 Andrewcortes@gmail.com Venue Manager
Timeline
Trainer and Assessor Belgravia
Belgravia Leisure
12.2023 - Current
Austswim Trainer/Assessor
AUSTSWIM Ltd Head Office
01.2023 - 10.2023
Operations Team Leader
Inner West Council
11.2022 - 10.2023
Operations Manager
Belgravia Leisure
10.2022 - Current
Operations Team Leader
YMCA
03.2022 - 11.2022
Duty Manager
Penrith City Council
10.2021 - 01.2022
Lifeguard Supervisor
Fairfield City Council
08.2021 - 01.2022
Senior Lifeguard/Swim Teacher
Pulse Fitness
12.2020 - 10.2021
Assistant Manager Aquatic's
Cumberland Council
07.2016 - 12.2020
Cert 4 Work Health And Safety
Training And Assessment
Cert 4 Training And Assessment
Royal Life Saving Society
Technical Operations Update
Confined Spaces
Safety Training
Approved Workplace Supervisor
Austswim Assessor
Austswim Competative Strokes
Austswim Adults
Cert 3 in Aquatics
Inspire Education
Austswim Teacher's Licence
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