AARON GODFREY
Pakenham,VIC
Summary
My name is Aaron and I'm working as a Trade Operations Support professional for a rental compliance company in Victoria. With 6 years of experience in the rental compliance industry, I manage daily operations and administration while collaborating closely with subcontractor trades and other stakeholders. My strengths lie in my client-facing approach and ability to effectively resolve trade-related issues, ensuring smooth project delivery and stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Support
Taskforce Australia
Melbourne, Australia
10.2024 - Current
- Supervising daily operations to ensure efficient workflow and task completion.
- Manage daily operations, including scheduling personnel, assigning tasks, trade issues and urgent trade communication.
- Supporting the operations manager directly when required.
- Co-manage the booking calendar and software. Use relevant data to forecast calendar availability and issues when arise.
- Oversee the rectification process and manage electrical quotations.
- Manage high-volume inbound calls and enquiries from tenants, trades, real estate agents, and property owners.
Senior Data Consultant (Team Leader)
Smarthouse Fire Solutions
Melbourne, Australia
11.2022 - 09.2024
- Identified any potential risks associated with the migration process and proposed solutions to mitigate them
- Performed quality assurance checks on migrated data to ensure accuracy and completeness prior to go-live date
- Created user guides, training materials and other documentation as needed for end users
- Troubleshooted problems related to failed or incomplete migrations in a timely manner
- Consulted with management to reach agreement on system principles
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout the organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Delegated work to staff, setting priorities and goals.
Scheduling Administrator
Smarthouse Fire Solutions
Melbourne, Australia
03.2021 - 11.2022
- Assisted in the development of new administrative systems, procedures and policies
- Provided general administrative support to staff members
- Performed data entry tasks into computer databases from paper documents
- Monitored emails, sorted mail and distributed correspondence accordingly
- Advanced MS Office Suite knowledge.
Scheduler
Smarthouse Fire Solutions
Melbourne, Australia
02.2020 - 03.2021
- Developed effective scheduling processes to achieve production objectives
- Coordinated schedules and set appointments by calling renters and landlords
- Provided exceptional customer service through effective telephone communications
- Prioritized and organized tasks to efficiently accomplish KPI's and service goals.
Education
Certificate IV - Allied Health Assitance
Swinbourne University
Melbourne, VIC10-2019
Bachelor - Psychological Science (Incomplete)
Deakin University
Melbourne, VICTimeline
Operations Support
Taskforce Australia
10.2024 - Current
Senior Data Consultant (Team Leader)
Smarthouse Fire Solutions
11.2022 - 09.2024
Scheduling Administrator
Smarthouse Fire Solutions
03.2021 - 11.2022
Scheduler
Smarthouse Fire Solutions
02.2020 - 03.2021
Certificate IV - Allied Health Assitance
Swinbourne University
Bachelor - Psychological Science (Incomplete)
Deakin University