Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Gunatilake

Summary

Customer Service and Sales Specialist with exceptional communication skills and a strong technical background in computer hardware. Highly experienced in building positive customer relationships, resolving issues with professionalism and empathy, and ensuring a seamless service experience. Skilled in translating complex technical details into clear, customer-focused solutions that foster trust and loyalty.

Overview

10
10
years of professional experience

Work History

Sales and Customer Service Representative

Scorptec
02.2024 - 05.2025
  • Configured, quoted and sold custom-built computer systems and assorted technology tailored to customer needs, including gaming, workstation, and home-office setups
  • Delivered high-quality customer service by providing technical advice and product recommendations based on client requirements and budgets - company had heavy focus on pairing customers with appropriate goods and not overselling
  • Assembled custom PCs from individual components, ensuring optimal performance, tidy cable management, and thermal efficiency
  • Diagnosed and repaired customer computers, performing hardware upgrades, troubleshooting issues, and conducting routine maintenance
  • Maintained up-to-date knowledge of computer hardware, trends, and compatibility standards to ensure accurate recommendations and quotations
  • Handled customer inquiries in-store, over the phone, and via email with professionalism and technical accuracy

Commercial Sales Representative

Brighton Best International
06.2019 - 12.2023
  • Sales representative in fast paced fastener industry - business to business sales with a focus on maintaining strong relationships with long term customers
  • Processing phone, online portal, email and in person sales orders for my own commercial client list
  • Managing entire sales process from quoting through to stock sourcing and shipping fulfillment
  • Maintaining long term customer relationships in a personable manner

Made to Order Sales Representative

Cupcake Central
03.2015 - 08.2019
  • Sales Representative for custom made cake orders catering to businesses and general public
  • Inbound and outbound sales calls for commercial clients with focus on customer care
  • Overseeing fulfillment, solving problems and liaising with customers during process
  • Trained new team members with respectful and encouraging coaching

Education

Year 12 VCE -

St Francis Xavier College
Beaconsfield, VICTORIA
11.2008

Skills

  • Clear verbal and written communication skills
  • Empathy and patience related to customer care
  • Product And Service Knowledge
  • Customer Retention Abilities
  • Problem-Solving Strengths
  • Conflict Resolution
  • Computer Proficiency

Timeline

Sales and Customer Service Representative

Scorptec
02.2024 - 05.2025

Commercial Sales Representative

Brighton Best International
06.2019 - 12.2023

Made to Order Sales Representative

Cupcake Central
03.2015 - 08.2019

Year 12 VCE -

St Francis Xavier College
Aaron Gunatilake