Aaron Haddon
Broome,WA
Summary
My objective is to secure a position within the aviation industry to use my knowledge and skills to their advantage. I am a personable, professional and dedicated person with extensive experience in the Customer Service industry with substantial exposure in customer service management.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Swissport Aviation Group Australia
Broome, WA
07.2023 - 05.2024
- Supervised and lead a small team to safely and efficiently operate ground services for our clients; Qantas and Air North, whilst following our on-time performance goals.
- Coordinate departure and arrivals of aircrafts using Ground to Air communication.
- Assist in providing high quality customer service to passengers whilst also assisting in customer complaints.
- Complete post-flight administrative work in accordance with Swissport Australia's Standard Operating Procedures and our clients expected guidelines.
- Managing passengers reservations through software such as Amadeus Customer Management (CM)
Approved Manager
Endeavour Group
Broome, WA
03.2023 - 09.2024
- Management of Staff whilst ensuring responsible service of alcohol compliance.
- Rostering staff whilst not exceeding wages budget set out by the company.
- Conducting safety checks of the store to comply with Liquor Act Standard Operating Procedures
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Customer Service Team Leader
Bunnings Warehouse
Mandurah, 6210
11.2019 - 06.2023
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Helped employees understand and follow senior manager orders to support business success.
Education
Advanced Mental Health First Aid Certificate -
Mental Health First Aid Australia
03-2022
Western Australian Certificate of Education -
Coodanup College
Mandurah, WA09-2020
CERT II - Business
IVET Australia
Mandurah, WA09-2020
Bachelor of Science - Nursing
The University of Notre Dame
Fremantle, WAApproved Manager Certification -
Access All Areas Training
Perth, WA06-2023
Skills
- Extensive Written & Verbal communication Skills
- Extensive knowledge in Aviation operations and safety requirements
- Thorough understanding of airline reservation system Amadeus (CM)
- Extensive Analytical and Problem solving skills
- Quality team leading and management skills
- High level of Customer Service skills
- Thorough time management skills
References
Tenneale Lafferty (Swissport Port Manager. Broome, WA)
Ph: 0409 481 838
Email: tenneale.lafferty@swissport.com.au
...
Katie Lee (North West Aviation Services)
Ph: 0431 322 102
Email: opsmanager.bmeairport@nwas.net.au
Timeline
Customer Service Agent
Swissport Aviation Group Australia
07.2023 - 05.2024
Approved Manager
Endeavour Group
03.2023 - 09.2024
Customer Service Team Leader
Bunnings Warehouse
11.2019 - 06.2023
Advanced Mental Health First Aid Certificate -
Mental Health First Aid Australia
Western Australian Certificate of Education -
Coodanup College
CERT II - Business
IVET Australia
Bachelor of Science - Nursing
The University of Notre Dame
Approved Manager Certification -
Access All Areas Training
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