A results-driven retail management professional developing over 8 years retail experience. Determined to exceed daily, weekly, monthly, and yearly targets. Engaging with customers to promote loyalty and drive sales. Able to adapt to ever changing market conditions with a strong ability to lead large teams to success.
Overview
9
9
years of professional experience
Work History
Senior Buyer
Prime Athletic - Streetwear Boutique
07.2022 - 02.2024
Working alongside brands such as Nike, Adidas, Carhartt, NN07, New Balance, Reebok, Asics and more to execute seasonal drops.
Strong organizational and time management skills to handle multiple tasks and meet deadlines.
Achieved cost savings by implementing strategic allocations and building long term relationships with distributors to establish quality and competitive pricing.
Keeping up to date with industry trends, providing valuable insights to purchasing decisions.
Negotiated favourable contracts with suppliers, securing optimal terms and pricing structures.
Played an instrumental role in major project launches by managing all aspects from planning to execution.
Store Manager - Prime Athletic
Prime Athletic - Streetwear Boutique
06.2022 - 02.2024
Increased store profitability month-on-month by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through team training in customer service and product knowledge.
Developed a successful employee retention plan, reducing team turnover rates significantly.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in throughout their current role.
Attained expert level of product knowledge, becoming the go-to person for major sales and product knowledge
Store Manager
Vans - Accent Group
06.2021 - 06.2022
Leading a team of 12 successfully in a fast-paced environment through proactive communication and constructive feedback.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Coaching sales team on product knowledge by using wide variety of training tools, increase selling techniques and using sales incentives, significantly increasing customer satisfaction and store ratings.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Store Manager
Vans / Doc Martens / Merrell - Accent Group
01.2020 - 06.2021
Working closely alongside Store Manager to develop sales strategise and visual merchandising ideas to drive traffic and increased brand awareness.
Supervised and evaluated team, coaching and developing individual skills to achieve daily objectives and results.
Coaching sales team in product knowledge, selling techniques, significantly increasing customer satisfaction ratings and store numbers.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Vodafone
08.2015 - 01.2020
Collaborate with customer service team to give customers exceptional service throughout the entire journey.
Build customer confidence and relationships by actively listening to their concerns and giving helpful feedback.
Educating customers on the latest devices and trends.
Meeting and exceed monthly KPIs and sales targets.