Aaron Hickman
Victoria Point,QLD
Summary
I bring with me over 20 years of relevant parts and service experience (supported by academic qualifications) within the Automotive, Heavy Machinery and Transport related industry. Working in both operational and management roles, I have dealt with customers including mining companies, major transport fleets, tourist operators, energy providers and defence clients, all of whom depend on reliable on-site, on-time deliveries. I operate from a strong base of practical knowledge and ability, combined with a no-nonsense approach to create innovative and effective solutions in relation to parts sourcing, service and supply.
Overview
20
20
years of professional experience
Work History
Territory Business Manager
Bapcor CVG -Truckline
Brisbane , QLD
05.2020 - 09.2022
- Initially responsible for 7 sites throughout QLD – 35 team members
- Grew region to 10 stores - 49 team members
- Provided ongoing training and mentorship to team members on effective selling techniques.
- Analysis of sales & customer base in each region, working with sales team
- Staff recruitment, HSE responsibilities.
Branch Manager
Maxiparts – QLD Head Office - Rocklea
01.2016 - 05.2020
- Selected Responsibilities & Achievements: Key contact for over 30 fleet and key accounts
- Responsible for QLD territory encompassing 7 branches as well as a distribution centre in Rocklea
- Consistently met and exceeded KPI’s with regards to new account business as well as maintaining existing customer relationships
- Lead role in helping to develop, test, and roll out our remote inventory management program for the management and tracking of our customer spare parts
- Parts sales to customers using this system increased over 24% within 12 months of installation
- 2017 – Sales growth, achieved a 65% increase in monthly profit average over 20 Key accounts during the July – December period whilst maintaining existing customer account business
- Customer visitations, staff training and mentoring in sales techniques and business strategy
- Customer account management, supply contracts and tenders.
Branch Manager
Maxiparts – QLD Head Office - Rocklea
01.2016 - 05.2020
- Selected Responsibilities & Achievements: Key contact for over 30 fleet and key accounts
- Responsible for QLD territory encompassing 7 branches as well as a distribution centre in Rocklea
- Consistently met and exceeded KPI’s with regards to new account business as well as maintaining existing customer relationships
- Lead role in helping to develop, test, and roll out our remote inventory management program for the management and tracking of our customer spare parts
- Parts sales to customers using this system increased over 24% within 12 months of installation
- 2017 – Sales growth, achieved a 65% increase in monthly profit average over 20 Key accounts during the July – December period whilst maintaining existing customer account business
- Customer visitations, staff training and mentoring in sales techniques and business strategy
- Customer account management, supply contracts and tenders.
Business Development Manager
Maxiparts – Mackay
10.2013 - 01.2016
- Selected Responsibilities & Achievements: Responsible for seeking and approaching potential customers in the Transport / Heavy vehicle and equipment sectors and then developing successful ongoing business relationships
- Representation of the Mackay branch including customer visitation
- Parts interpretation, staff training and assisting with store duties where required
- Management of key customer accounts to maintain appropriate pricing matrixes.
Assistant Aftersales Manager
MTU Detroit Diesel Australia – Mackay Branch
08.2011 - 10.2013
- Selected Responsibilities & Achievements: Responsible for the smooth and successful running of the spare parts department and warehouse facility in Mackay
- Maintain inventory levels in accordance with company guidelines / set targets
- Responsible for conducting annual stocktake, as well as cyclic counts of the warehouse
- Continually review and adjust safety stock levels and part numbers to reflect market trend, demand, new product implementation and part supersessions
- Work with Service department heads to forecast parts supply and availability for scheduled maintenance & engine midlife servicing
- Built kit BOMs (Bill of Materials) to streamline the task of adding service parts and hours on to workshop repair orders
- Liaise with national inventory team to forecast for upcoming usage, in order to provide a constant supply from vendors
- Staff training where appropriate
- Maintain 3 external consignment locations with stock for our Onsite fitters at Curragh, Emerald and Rockhampton
- Customer visitations and sales calls with rep, where appropriate
- Assist both the Branch and Aftersales manager with day to day running of Mackay branch.
Service Supervisor – Prestige Department (Mercedes Benz)
Trinity Auto Group
08.2010 - 08.2011
- Selected Responsibilities & Achievements: Service department scheduling and frontline customer service in relation to the prestige department
- (Mercedes Benz, Jaguar, Landrover and Peugeot)
- Handled workshop roster and applications for leave
- Parts Interpreting and accurate quoting of vehicle servicing and repairs
- Handling of basic warranty paperwork, ensuring correct procedures are adhered to
- Ensuring that repairs are done in a way that both meet financial budgets and ensure customer satisfaction
- Successful completion of Diploma of Business, sponsored by Daimler Chrysler as part of the ”Rising Stars” program
- (15 people selected nationally)
- Implemented a system where parts were pre picked and allocated prior to streamline workshop efficiency.
Aftersales Supervisor
MTU Detroit Diesel Australia – Cairns Branch
04.2006 - 08.2010
- Selected Responsibilities & Achievements: Parts interpreting for Cairns MTU workshop and external trade and retail customers
- Responsible for Stocking and Inventory management / planning for Cairns warehouse including set up of Insurance / Consignment stock for some Customers
- Forecasting monthly sales targets and responsible for achieving set figures and meeting required expense allocation
- Responsibility for Operation of 24hr parts Call out service
- Carry out stocktake twice a year and cyclic stocktake as required
- Staff training and role modelling where appropriate
- Perform warranty / insurance claims and Customer credits as necessary
- Successfully tendered on a 3yr parts and consumables contract to Ergon Energy.
Spare Parts Interpreter / Counter Sales
Repco North Cairns
06.2005 - 04.2006
- Selected Responsibilities & Achievements: Serving of both trade and retail customers over the phone and in person
- Prepare orders and organise written quotes as necessary
- Responsible for open and close of store for Saturday trading
- (Manager on duty)
- Help organise retail displays / promotions, showroom stocking
- Warehouse and delivery duties as required.
Spare Parts Interpreter
Trinity Auto Group
03.2003 - 06.2005
- Selected Responsibilities & Achievements: Service to workshop mechanics and help organise parts for the servicing and repair of Customer vehicles
- Serve retail and trade customers
- Organise Panel shop quotations, sometimes making personal visitations to help assess parts requirements
- Served as a Spare Parts Apprentice and successfully completed Certificate III in Automotive (Sales & Parts Interpreting) in 2005 – Ford Australia.
Education
Diploma of Management -
Australian Institute of Management – Sponsored by Mercedes Benz
01.2011
Certificate III in Automotive (Sales & Parts Interpreting) -
Ford Motor Company of Australia Limited
01.2005
Certificate in Automotive Studies -
Sunraysia College of TAFE
01.1995
References
Available upon request.
Timeline
Territory Business Manager
Bapcor CVG -Truckline
05.2020 - 09.2022
Branch Manager
Maxiparts – QLD Head Office - Rocklea
01.2016 - 05.2020
Branch Manager
Maxiparts – QLD Head Office - Rocklea
01.2016 - 05.2020
Business Development Manager
Maxiparts – Mackay
10.2013 - 01.2016
Assistant Aftersales Manager
MTU Detroit Diesel Australia – Mackay Branch
08.2011 - 10.2013
Service Supervisor – Prestige Department (Mercedes Benz)
Trinity Auto Group
08.2010 - 08.2011
Aftersales Supervisor
MTU Detroit Diesel Australia – Cairns Branch
04.2006 - 08.2010
Spare Parts Interpreter / Counter Sales
Repco North Cairns
06.2005 - 04.2006
Spare Parts Interpreter
Trinity Auto Group
03.2003 - 06.2005
Diploma of Management -
Australian Institute of Management – Sponsored by Mercedes Benz
Certificate III in Automotive (Sales & Parts Interpreting) -
Ford Motor Company of Australia Limited
Certificate in Automotive Studies -
Sunraysia College of TAFE
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