AARON HILLESS
Brisbane,Australia
Summary
Experienced sales and customer service candidate with a proven track record of meeting goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
A1 Promotions
05.2024 - 07.2024
- Developed strong communication skills for successful customer service
Duty Manager
Smitham Hotel Pty Ltd
05.2023 - 05.2024
- Demonstrated strong leadership abilities while managing daily operations of the business with limited supervision
- Used strong communication skills to liaise with customers and suppliers and provide written reports at end of shift
- Successfully trained and developed new staff members on company policies and procedures
- Utilized problem-solving techniques when resolving conflicts among team members and patrons
- Resolved customer complaints in a professional manner, leading to improved customer retention rates
- Managed cash flow accurately to minimize losses due to theft or mismanagement
Gaming Attendant
The Victory Hotel
03.2023 - 05.2023
- Developed customer service skills, learnt to deal with complaints and manage intoxication levels
- Built connections with both other staff and patrons
- Learnt to manage time constraints
Gaming Attendant
Embassy Bar and Kitchen
08.2022 - 03.2023
Customer Service Team Member
KFC
10.2019 - 08.2022
- Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently
- Maintained positive attitude while adeptly solving complex customer issues
- Demonstrated exceptional service by responding to complaints in calm, controlled manner
- Worked effectively with teammates and managers to provide quality and efficient service
Secretary
Moreton Bay Boys' College Leo's Club
01.2020 - 11.2020
Education
Current
Skills
- Customer Relations
- Managing People
- Excellent verbal and written communication skills
- Ability to quickly learn and implement new processes
- Understanding of Hospitality Industry
- Customer Complaint Handling
- Cash Handling
Certification
- Diploma of Business
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Responsible Management of Licensed Venues
- Liquor Approved Managers License
References
References available upon request
Volunteer Experience
Secretary, Moreton Bay Boys' College Leo's Club, Brisbane, Queensland, 4178, 01/01/20, 11/30/20
Timeline
Sales Agent
A1 Promotions
05.2024 - 07.2024
Duty Manager
Smitham Hotel Pty Ltd
05.2023 - 05.2024
Gaming Attendant
The Victory Hotel
03.2023 - 05.2023
Gaming Attendant
Embassy Bar and Kitchen
08.2022 - 03.2023
Secretary
Moreton Bay Boys' College Leo's Club
01.2020 - 11.2020
Customer Service Team Member
KFC
10.2019 - 08.2022
Current
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