Summary
Overview
Work History
Skills
Timeline
Generic

Aaron Holdaway

Perth,WA

Summary

Results-driven Operations Manager skilled in optimizing processes, controlling costs, and exceeding business targets. Collaborates effectively with consultants, area leaders, and employees to streamline operations and strengthen efficiencies. Expertise in operational and budget management techniques.

Overview

6
6
years of professional experience

Work History

Operations Manager

Cool Coatings
Ellenbrook, WA
03.2024 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.

Key Accounts Manager

Concrete Colour Systems
Ellenbrook, WA
10.2021 - 03.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
  • Maintained accurate records of sales data, account activity and customer feedback.
  • Identified new business opportunities within existing accounts and pursued them accordingly.
  • Resolved customer complaints in a timely manner through effective communication and problem-solving skills.
  • Created detailed reports on the performance of each key account and presented them at monthly meetings.
  • Collaborated with internal teams such as marketing, finance, operations., to develop tailored solutions for customers' needs.
  • Monitored competitors' activities in order to maintain an edge over them in terms of product offerings and pricing strategies.
  • Coordinated cross-functional teams during implementation projects with key accounts.

Sales Manager

Nucoat Resurfacing
Ellenbrook, WA
01.2019 - 10.2021
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Researched potential customers using various sources such as public records, web searches.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Implemented process changes designed to streamline workflow within the department.
  • Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.

Skills

  • Health and safety compliance
  • Performance monitoring
  • Business Planning
  • Organizational Management
  • Document Control
  • Performance reporting
  • Customer Service
  • Business Development
  • Customer Retention
  • Incidents management
  • Maintenance Planning

Timeline

Operations Manager

Cool Coatings
03.2024 - Current

Key Accounts Manager

Concrete Colour Systems
10.2021 - 03.2024

Sales Manager

Nucoat Resurfacing
01.2019 - 10.2021

Similar Profiles

CREATE PROFILE
Aaron Holdaway