Aaron Holdaway
Perth,WA
Summary
Results-driven Operations Manager skilled in optimizing processes, controlling costs, and exceeding business targets. Collaborates effectively with consultants, area leaders, and employees to streamline operations and strengthen efficiencies. Expertise in operational and budget management techniques.
Overview
32
32
years of professional experience
Work History
Operations Manager
Cool Coatings
Ellenbrook, WA
03.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Key Accounts Manager
Concrete Colour Systems
Ellenbrook, WA
10.2021 - 03.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
- Maintained accurate records of sales data, account activity and customer feedback.
- Identified new business opportunities within existing accounts and pursued them accordingly.
- Resolved customer complaints in a timely manner through effective communication and problem-solving skills.
- Created detailed reports on the performance of each key account and presented them at monthly meetings.
- Collaborated with internal teams such as marketing, finance, operations., to develop tailored solutions for customers' needs.
- Monitored competitors' activities in order to maintain an edge over them in terms of product offerings and pricing strategies.
- Coordinated cross-functional teams during implementation projects with key accounts.
Sales Manager
Nucoat Resurfacing
Ellenbrook, WA
01.2019 - 10.2021
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Researched potential customers using various sources such as public records, web searches.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
General Manager
Ceramics West
Welshpool, WA
07.2017 - 02.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Tilers Express
Osborne Park, WA
12.2015 - 06.2017
- Managed all aspects of daily business operations including budgeting, staffing, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
Residential Supervisor
Imported Ceramics
Osborne Park, WA
10.2013 - 12.2015
- Supervised staff members in the performance of their duties.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Provided supervision for floor tiling packages for Perth's top builders, running teams of tilers for a supply and fix operation. I was responsible for approximately 40 tilers.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Responded promptly to emergency situations involving clients or staff members.
- I was responsible for quality control and the highest standard of workmanship for residential and builders.
General Manager
House of Ceramics
Osborne Park, WA
10.2003 - 10.2003
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Responsible for stock levels, including ordering containers of tiles from overseas suppliers.
- Implemented a wholesale division and was responsible for attaining new clients and maintaining relationships. Setting up displays in their shops and keeping the displays well-maintained and up to date with ongoing lines, and the removal of discontinued lines.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Wholesale Sales Representative
East West Ceramics
Bassendean, WA
05.1997 - 10.2003
- Developed and implemented sales strategies to increase customer base and revenue.
- Established relationships with key accounts and distributors.
- Provided product demonstrations and presented promotional materials at trade shows.
- Identified new business opportunities through industry contacts.
- Resolved customer complaints in a timely manner.
- Attended meetings with clients to discuss their needs and present company capabilities.
- Cultivated strong relationships with customers by providing excellent service throughout the entire wholesale process.
- Negotiated pricing agreements with vendors and customers.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Provided technical support when needed during installation or setup of products.
- Analyzed customer needs and market trends to create marketing plans.
Store Manager
Muldoon Tiles
Osborne Park, WA
03.1995 - 05.1997
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock.
- Made up the orders and arranged deliveries to site.
- Assisted in sales in the showroom.
Sales Associate
Swan Ceramics
Osborne Park, WA
02.1993 - 03.1995
- Assisted customers with product selection and builders' selections.
- Making up orders in the warehouse.
- Covering staff at other locations, Bibra Lake, and Wangara.
- Maintaining the showroom was clean and tidy, and tiling the displays with the new lines.
Education
Some College (No Degree) -
Runcorn College
QueenslandSome College (No Degree) -
Aotea College
New ZealandSkills
- Health and safety compliance
- Performance monitoring
- Business Planning
- Organizational Management
- Document Control
- Performance reporting
- Customer Service
- Business Development
- Customer Retention
- Incidents management
- Maintenance Planning
Timeline
Operations Manager
Cool Coatings
03.2024 - Current
Key Accounts Manager
Concrete Colour Systems
10.2021 - 03.2024
Sales Manager
Nucoat Resurfacing
01.2019 - 10.2021
General Manager
Ceramics West
07.2017 - 02.2020
General Manager
Tilers Express
12.2015 - 06.2017
Residential Supervisor
Imported Ceramics
10.2013 - 12.2015
General Manager
House of Ceramics
10.2003 - 10.2003
Wholesale Sales Representative
East West Ceramics
05.1997 - 10.2003
Store Manager
Muldoon Tiles
03.1995 - 05.1997
Sales Associate
Swan Ceramics
02.1993 - 03.1995
Some College (No Degree) -
Runcorn College
Some College (No Degree) -
Aotea College
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